I had a Facebook account from my high school years. One day I could not get into it (so...

GetHuman-kmhaber's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman-kmhaber's own words
I had a Facebook account from my high school years. One day I could not get into it (someone hacked the password) so I just left it and made a new one. Now TEN YEARS later, I am a school counselor working in a high school. Some of my students have found this old Facebook (even though there is no profile picture attached to it) and can look at the other pictures associated with the account. This can jeopardize my career. I need it to be taken down but I do not have access to the email anymore and cannot remember the password (as to why I made a new Facebook to begin with). I am frustrated because every time I report it, I have not heard from anyone from Facebook about my concerns. I understand I need an email or password but it was TEN years ago. There are no new posts on this account for ten years now... why can't someone delete it for me? I really need help with this because I do not want this to jeopardize my career in any way. Any help you could give me would be greatly appreciated! I am at a loss as to what to do....
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Facebook

Customer service issue
Reported by GetHuman-kmhaber
Jun 12th, 2018 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 11 customers so far
Similar issue to 40263 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-kmhaber started working on this issue
Jun 12th, 2018 2:07am
GetHuman-kmhaber indicated the issue is not fixed yet.
Jun 12th, 2018 2:09am