Hi my Facebook account for Stacy Smith phone number: ********** and email *****@***.com...

GetHuman774688's customer service issue with Facebook from June 2018

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Help with my Facebook issue
GetHuman774688's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman774688 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman774688 can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman774688's own words
Hi my Facebook account for Stacy Smith phone number: ********** and email *****@***.com has been hacked and wiped despite following all the directions from Facebook to secure and verify the account. I was contacted via Facebook email on **** that someOne was trying to log in from a location that was not me. I followed all the directions to secure the account and changed my pass word. This morning around **- I tried to log in but couldn't so I chose the option to reset my password- in the middle of the this process it kicked me off. I then started to receive emails about an attempt to change my phone number and email. I also received *emails from Facebook in Arabic. I was able to log on with my email S*****@***.com but found that my name was changed to Rosemary Cabalaro- but otherwise no info, no pictures, no contacts- like a brand new page. I used Google translate to see who was the addressee from the Facebook email I received today in Arabic - that one was to a Mohamed Abdel-Hussein. Im desperate to confirm that i can at least report this a amd confirm that any links to my favebook from other apps are cancelled. Id also like to know if there is a way to recover my posts and pictures? Ive followed all thr prompts on the help site but somehow despite all the security warnings they still got in a d know I don't have a real account it would seem. Thank you for your help. Stacy Smith

GetHuman774688 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman774688
Jun 11th, 2018 - 3 years ago
Fixed
Seen by 13 customers so far
Similar issue to 40102 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman774688 started working on this issue
Jun 11th, 2018 11:36pm
GetHuman774688 indicated the issue is not fixed yet.
Jun 11th, 2018 11:37pm
GetHuman774688 indicated the issue is not fixed yet.
Jun 13th, 2018 5:29am

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