Hi, I am a technology assistant at a rehab center and have been working with clients wh...

GetHuman-dannyoc's customer service issue with Facebook from June 2018

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Hi, I am a technology assistant at a rehab center and have been working with clients who have Cerebral Palsy and access communication devices with the use of switches. I've been working with a client called Shyheim Ramdhaney this past year and we recently created him a Facebook account! We were both super excited to create him this account to keep him connected to all of his friends! He accesses Facebook through a software called Communicator *. This is the only way he's able to access it since he uses switches to scan and select, Communicator * has created a "pageset" that allows him to do this! When we first opened it up though Communicator * it looked great! However shortly after we realized he could not see the news feed or his friends list. I did a lot of research and called Tobii Dynavox (creator of Communicator *) and they mentioned that this is a common issue that they noticed happen * months ago and it was something they couldn't fix on their end, since it was Faceboook settings working against it. I have many other clients who would benefit from this type of access and I know Facebook is an inclusive platform so I wanted to make you aware of this issue, so it can hopefully be resolved. Please let me know if there's something you could do. Thanks,**Danny
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Customer service issue
Reported by GetHuman-dannyoc
Jun 7th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
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GetHuman-dannyoc started working on this issue
Jun 7th, 2018 3:26pm