Hi, I am a technology assistant at a rehab center and have been working with clients wh...

GetHuman-dannyoc's customer service issue with Facebook from June 2018

2 views
 | 
192 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman-dannyoc's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-dannyoc's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-dannyoc will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-dannyoc can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-dannyoc may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-dannyoc's own words
Hi, I am a technology assistant at a rehab center and have been working with clients who have Cerebral Palsy and access communication devices with the use of switches. I've been working with a client called Shyheim Ramdhaney this past year and we recently created him a Facebook account! We were both super excited to create him this account to keep him connected to all of his friends! He accesses Facebook through a software called Communicator *. This is the only way he's able to access it since he uses switches to scan and select, Communicator * has created a "pageset" that allows him to do this! When we first opened it up though Communicator * it looked great! However shortly after we realized he could not see the news feed or his friends list. I did a lot of research and called Tobii Dynavox (creator of Communicator *) and they mentioned that this is a common issue that they noticed happen * months ago and it was something they couldn't fix on their end, since it was Faceboook settings working against it. I have many other clients who would benefit from this type of access and I know Facebook is an inclusive platform so I wanted to make you aware of this issue, so it can hopefully be resolved. Please let me know if there's something you could do. Thanks,**Danny
GetHuman-dannyoc did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-dannyoc fixed the problem
We are waiting for GetHuman-dannyoc to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-dannyoc fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-dannyoc
Jun 7th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 192 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-dannyoc started working on this issue
Jun 7th, 2018 3:26pm