I have not been able to access my account. I am asked for a login on and it won't acce...

GetHuman-nkiermay's customer service issue with Facebook from June 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-nkiermay will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-nkiermay can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-nkiermay's own words
I have not been able to access my account. I am asked for a login on and it won't accept my password. I am given a temporary password of six numbers, When I enter those numbers it already has an error code and I can change my password. I contacted a phone number which I now is not Facebook. I called the number after a long process of accessing various pages I was told that my account had been hacked and was referred or rather transferred to a phone number that was a company that would take care of my problems because I was told all of my bank accounts etc and Facebook had been hacked. I did not think that was correct. I got a call back number and a file number and told them I would call back. I have an account with Lifelock and I contacted them and they check everything and all my back accounts are just fine, except my facebook account. Lifelock checked out the number I can called thinking that it was Facebook and it was indeed a number connected to a scam. I have that information if you want it. Please check out my Facebook account and tell me what I have to do. Norma Kiermayr
GetHuman-nkiermay did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-nkiermay
Jun 6th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 605 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-nkiermay started working on this issue
Jun 6th, 2018 9:49pm
GetHuman-nkiermay indicated the issue is not fixed yet.
Jun 6th, 2018 9:51pm
GetHuman-nkiermay indicated the issue is not fixed yet.
Jun 7th, 2018 5:34pm