My account has been disabled. My account email is *****@***.com. I had opened another f...

GetHuman-kamrulis's customer service issue with Facebook from June 2018

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The issue in GetHuman-kamrulis's own words
My account has been disabled. My account email is *****@***.com. I had opened another facebook account (email: *****@***.com) and verify that account by giving my passport ID. Then Fb has disabled my first account which I have been using for over * years and I have over **** friend there. I am trying to resolve that problem. I have been asked to give my ID, my photo holding that ID and the account email which I want to keep. I’ve replied by giving all these. In may **th, facebook has texted me last. After that I’ve replied but I don’t get any response. Moreover I’ve deleted my new account (email: *****@***.com). I want to keep the account associated with email address, *****@***.com, phone number: **************. **I am requesting the team to look forward this as early as possible.**Thank You**Want to recover the account *Account Name: Kamrul Sohan*URL: www.facebook.com*sohan.*****email: *****@***.com******@***.com*Phone: **************
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Facebook

Customer service issue
Reported by GetHuman-kamrulis
Jun 6th, 2018 - a yr ago
I have an issue with Facebook too
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Seen by 7 customers so far
Similar issue to 23 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-kamrulis started working on this issue
Jun 6th, 2018 12:40pm
GetHuman-kamrulis indicated the issue is not fixed yet.
Jun 6th, 2018 1:43pm
GetHuman-kamrulis indicated the issue is not fixed yet.
Jun 7th, 2018 1:41pm
GetHuman-kamrulis indicated the issue is not fixed yet.
Jun 7th, 2018 1:41pm