Hi, I am trying to set up my facebook shop, I have two problems: ***. my website is cal...

GetHuman-alicefro's customer service issue with Facebook from June 2018

649 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman-alicefro's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-alicefro's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-alicefro will want to follow the link below to head to their help center. We will check on GetHuman-alicefro later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-alicefro may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-alicefro's own words
Hi, I am trying to set up my facebook shop, I have two problems: ***. my website is called www.thepleasure.co.uk I sell awesome phone cases. But facebook will not allow the word 'pleasure' as my username: @thepleasure...instead I have had to use @TPphonecases... There is nothing sexual or pornographic or anything like that about my company. Would facebook be able to help me here?***. I am trying to connect my shopify website products to facebook shop, I synced them through the shopify platform two days ago and still havent appeared on my page? I have spoke with shopify and they say Facebook can take days to allow my products to be uploaded... Im not sure about this, surely it doesn't take this long to sign off*upload phone cases? I think its a shopify issue?**If someone could get back to me on these issues that would be great!
GetHuman-alicefro did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-alicefro fixed the problem
We are waiting for GetHuman-alicefro to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-alicefro fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-alicefro
Jun 6th, 2018 - 7 mons ago
I have an issue with Facebook too
Not resolved
Seen by 9 customers so far
Similar issue to 649 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-alicefro started working on this issue
Jun 6th, 2018 12:04pm