Hello.. My fiancee's account on Facebook has been hacked by her ex since a very long t...

GetHuman-followfa's customer service issue with Facebook from June 2018

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The issue in GetHuman-followfa's own words
Hello.. My fiancee's account on Facebook has been hacked by her ex since a very long time now. All emails and security stuff was changed by that guy and our every effort to get into her account to delete it has been unsuccessful. As I dont have good relations with this guy (obviously).. I cannot contact him and beg him to delete that account. My family is reaching her account and gossiping about her past life by looking at her past friends and emotional posts she had put while she was very young.. Its getting very difficult to explain every family member of mine.. and things can get worse.. I am really worried as if I dont delete this account.. my marriage with her can get into jeopardy.. Her account have many of her friends who are still her friends just in case if that can help. I can bring her on the camera where Facebook support can see her live and see her pictures on that account as well. I can provide her government issued ID's as well. My issue is.. I just dont have any access to that account.. And I need it deleted please... Please help! this is something life threatening to both of us as we love each other a lot.. and cant put our marriage on stake. Please...
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Customer service issue
Reported by GetHuman-followfa
Jun 4th, 2018 - 8 mons ago
I have an issue with Facebook too
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Seen by 10 customers so far
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GetHuman-followfa started working on this issue
Jun 4th, 2018 2:26pm