****o.. My fiancee's account on Facebook has been hacked by her ex since a very long t...

GetHuman-followfa's customer service issue with Facebook from June 2018

3 views
 | 
672 similar
 | 
0 following
Help with my Facebook issue
Before contacting them, items GetHuman-followfa may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
GetHuman-followfa's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-followfa will want to follow the link below to head to their help center. We will check on GetHuman-followfa later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-followfa's own words:
****o.. My fiancee's account on Facebook has been hacked by her ex since a very long time now. All emails and security stuff was changed by that guy and our every effort to get into her account to delete it has been unsuccessful. As I dont have good relations with this guy (obviously).. I cannot contact him and beg him to delete that account. My family is reaching her account and gossiping about her past life by looking at her past friends and emotional posts she had put while she was very young.. Its getting very difficult to explain every family member of mine.. and things can get worse.. I am really worried as if I dont delete this account.. my marriage with her can get into jeopardy.. Her account have many of her friends who are still her friends just in case if that can help. I can bring her on the camera where Facebook support can see her live and see her pictures on that account as well. I can provide her government issued ID's as well. My issue is.. I just dont have any access to that account.. And I need it deleted please... Please help! this is something life threatening to both of us as we love each other a lot.. and cant put our marriage on stake. Please...
I trust that Facebook will make this right and come up with a resolution that is fair.
Help with my Facebook issue
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-followfa fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-followfa
Jun 4th, 2018 - 15d ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 672 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-followfa started working on this issue
Jun 4th 2:26pm