Mail to report issue on Jun *st, *****Two whom may it concern. *My name is Natthawoot S...

GetHuman-cume_fai's customer service issue with Facebook from June 2018

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Help with my Facebook issue
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GetHuman-cume_fai's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-cume_fai will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-cume_fai can let us know if they help or not.
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Before contacting them, items GetHuman-cume_fai may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-cume_fai's own words
Mail to report issue on Jun *st, *****Two whom may it concern. *My name is Natthawoot Saengsri. I live in Thailand and have * FB account. *One is Natthawoot Saengsri. The other is N'sTwentytwo Perfformances which I use to sell Car parts.**A few days ago one of my account (N's Twentytwo Perormaces) was hacked but I still was able to recover from verifying via phone no.(**** * *******) that time.** Then last night (May **st ****) I can't log in to my own account since I believe that someone has changed my password and deleted the verification via phone number. Only verification via email has left, unfortunately I can't log in to that email because I have not use it many years and unable to access this email account. *I usually log in to FB account via my Window PC, Bangkok, Thailand and Iphone *, Bangkok, Thailand. **Would you suggest me how to recover this account.?**I'm worried about the hacker who hacked my FB. I'm not sure they will use my account in a wrong way or fool other people. **If you require more evidence to proof the ownership please do not hesitate to contact me in the email below ******@***.com*or my mobile no. **** * *** ******Thank you in advance*Natthawoot

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Facebook

Customer service issue
Reported by GetHuman-cume_fai
Jun 4th, 2018 - 3 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 237 others
0 customers following this

Timeline

GetHuman-cume_fai started working on this issue
Jun 4th, 2018 11:49am

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