Sister's Facebook has been HACKED - Doesn't know email account password

GetHuman-kjoyce's customer service issue with Facebook from July 2018

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The issue in GetHuman-kjoyce's own words
My sister's Facebook account was hacked last night. Her app automatically logged her out and when she tried to log back in it said her password has been changed * hour ago (she hadn't changed it). Someone has logged in and changed her password, and she no longer has access to the email address it is connected to as she created the Hotmail around * years ago and can't remember the password. Her Facebook is now not showing when I search for her, I assume as Facebook knows she is not able to log in. She is so upset as she's lost all of her photos, I wondered if there was anything we can possibly do to even get her Facebook live again so I can save some photos for her, or even better if she can re-gain access. She is inconsolable at the moment so I am trying everything! Thank you, Kira

GetHuman-kjoyce did not yet indicate what Facebook should do to make this right.

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Facebook and Hotmail
Customer service issue
Reported by GetHuman-kjoyce
Jul 5th, 2018 - 4 years ago
Fixed
Seen by 17 customers so far
Similar issue to 64238 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-kjoyce started working on this issue
Jul 5th, 2018 11:23am
GetHuman-kjoyce indicated the issue is not fixed yet.
Jul 5th, 2018 12:55pm