A couple months ago, I received a notice on my Samsung S* that Facebook thought my acco...

GetHuman-lomasky's customer service issue with Facebook from July 2018

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-lomasky's own words
A couple months ago, I received a notice on my Samsung S* that Facebook thought my account might not be genuine because I go by my first initial and last name and asked me to submit documents. The submit documents feature, however, told me that it was not available on my phone, so I tried to explain this in the form accompanying this feature and told them that I go by my first initial because different people depending upon the language they speak, know me by different names.** A week later my account was disabled and I was fine with that, as it is their platform and they can do what they want with it. Then, on May **, via SMS, they said that I could click on a link and get back on Facebook. The link just led me to a page that told me that my documents had not yet been reviewed and forced me to log out. Since then, they have texted me almost ** more times, all with the same result. **I have emailed them repeatedly and asked them to either enable the account or stop sending me SMS messages, as it seems like harassment if the account doesn't even work. They don't have live chat or phone operators, so I don't know what to do. **My next step will be to go to court, as it seems they won't listen to normal people under normal conditions.

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Customer service issue
Reported by GetHuman-lomasky
Jul 4th, 2018 - 5 years ago
Seen by 7 customers so far
Similar issue to 63753 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-lomasky started working on this issue
Jul 4th, 2018 5:40pm
GetHuman-lomasky indicated the issue is not fixed yet.
Jul 4th, 2018 8:21pm
GetHuman-lomasky indicated the issue is not fixed yet.
Jul 8th, 2018 1:52am