My daughter Alexis Peterson (sixela*nosretep) told you her account had gotten hacked (b...

GetHuman741220's customer service issue with Facebook from June 2018

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Help with my Facebook issue
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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman741220's own words
My daughter Alexis Peterson (sixela*nosretep) told you her account had gotten hacked (by donovan *******darwin) and you have done nothing. You allowed this person to do this without going through a fidelity check. What you should have done is denied access, since the person was not verified via the email. Instagram allowed the thug in fact helped the person use my daughter’s Instagram account, pictures and have access to her personal information. Because of your faultly protocols and when she informed you, you have done nothing. Even when her Instagram followers informed you to you blocked them from the page, instead of stopping the hacker from having access. Right now your faulty response is to delete the person (reports of hacking) from the page. Now no one can see what the thug is doing. So I personally will ensure Instagram gets sued for emotional distressed caused my daughter, allowing others to use my daughter’s likeness as their own via Instagram. And instagram allowing the hacker to continued use of my daughter’s personal information, when instagram knew it was not my daughter. In addition, because of your poor support services and poor response (and ability to respond) this crime(s) are not being addressed as deemed appropriate.**Dr. Vicki Peterson*(***) ***-*****V*****@***.com**Sent from AOL Mobile Mail***Sent from AOL Mobile Mail
GetHuman741220 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman741220
Jun 2nd, 2018 - 5 mons ago
I have an issue with Facebook too
Fixed
Seen by 2 customers so far
Similar issue to 218 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman741220 started working on this issue
Jun 2nd 2:03am
GetHuman741220 confirmed the issue is fixed. Hooray!
Jun 3rd 4:01am