My account associated with the phone number (***) ***-**** and email address...

GetHuman722924's customer service issue with Facebook from May 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman722924's own words
My account associated with the phone number (***) ***-**** and email address *****@***.com was hacked on Friday, May**, ****. I was on fb messenger and was kicked out saying someone had logged on from unknown device. I tried entering my password and it said it was wrong, i tried resettimg the password and that did not work either. I can not access the *****@***.com account bc i do not remember the password, since it was set up over ** years ago in high school. My account on facebook is under the name Debra Younger, and is now in Arabic writing. I have picturea and videos from the last ** years, including the births of my children. I am very upset about loosing all of this and would like your team to help me get back into my account. I have set up a new account to use in the mean time, but I want my old one back as soon as possible. Please email or call me to resolve this issue. *Thank you,*Debra
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Facebook

Customer service issue
Reported by GetHuman722924
May 27th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 15 customers so far
Similar issue to 651 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman722924 started working on this issue
May 27th 3:44pm
GetHuman722924 indicated the issue is not fixed yet.
May 27th 6:35pm
GetHuman722924 indicated the issue is not fixed yet.
May 29th 5:32pm