i got a new phone and wanted to login to my Facebook only to find out that i had forgot...

GetHuman714928's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman714928's own words
i got a new phone and wanted to login to my Facebook only to find out that i had forgotten my password and when i requested to reset my password i got the text with the code and it told me that the code was not correct and then i tried my email address and the same thing happened so i moved to my laptop and the same thing now i am getting the same * codes over and over again and now i am locked out of my facebook account because it says that i have tried too many code and to try again later i even waited **hr before trying to login or reset my password again and nothing is working... i just want to get my account back because i am getting married in a * weeks and i have a lot of out of town family that is contacting me via facebook and now i cant get a hold of them... please help me get back onto my account asap thank you in advance with this issue *Heather Nicole Medina
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Customer service issue
Reported by GetHuman714928
May 24th, 2018 - 8 mons ago
I have an issue with Facebook too
Seen by 5 customers so far
Similar issue to 641 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman714928 started working on this issue
May 24th, 2018 5:02pm
GetHuman714928 indicated the issue is not fixed yet.
May 24th, 2018 6:06pm