Facebook Customer Service Issues

A friend informed me that I was mentioned in a list of Facebook users who have apparently won money through the platform. She shared that she had won $50,[redacted] and encouraged me to look into it. After checking, I received a message from Lisa U. Richard who claims to be from Facebook Summit's 24-hour Center. She stated that I was listed as a winner of a Facebook benefit money prize to claim. According to her, there is $[redacted],[redacted] in financial aid awaiting delivery to me. As part of the process, she requested some details which I provided. However, she mentioned a required cash deposit or bank transfer of $1,[redacted] to a cashier. She also mentioned that the FBI in Washington is monitoring this Facebook year promotion. I seek clarification to confirm the legitimacy of this opportunity and ensure it is not a scam.

Hello, I disabled my account for personal reasons. Now, when I try to reactivate it, I mistakenly entered the wrong password three times. Now, I am getting an error message on Facebook saying "account temporarily unavailable, log in on your mobile or browser." However, when I log in on a desktop browser, it shows another error message saying "Something went wrong." How long do I need to wait for this to be resolved? Is there anything I can do to regain access to my account? Thank you.

I understand that there are specific regulations for changing business names, but I have had my new name denied three times. I believe if a person reviewed my case instead of a computer system, they would see my business is positive and the new name reflects that well. I find it confusing that companies with fewer than [redacted] followers can change their names while those with over [redacted] cannot. I would appreciate it if someone could review my business page to understand the significance of the name change. The change is essential for the unique direction of my business compared to typical fitness pages. I hope you can reconsider and allow me to progress in my personal and professional life.

Since November [redacted], I have been experiencing continuous restrictions on Facebook. As a community manager overseeing numerous groups and fan pages, I operate within the terms of service and do not engage in spamming. However, I frequently face limitations on using groups that are not under my management for extended periods, even after innocent activities like sharing photos of charity events. I often receive restrictions seemingly without cause, sometimes soon after posting or when I have not logged in for many hours. Even after a brief reprieve, I am swiftly placed back on restrictions. Despite attempting to appeal, the process has been ineffective. I am perplexed about the ongoing issue and seek clarity on why these restrictions persist.

Our business Facebook account has been suspended for three business days due to a copyright issue involving the term "PopSocket." We unknowingly used this term to describe a product, not realizing it was trademarked by the company "PopSocket." This suspension is hindering our ability to post or reply to customers, affecting all business transactions on our page. We are requesting the immediate removal of this hold on our accounts and assure you that we will remove any posts related to "PopSocket" products from our page. The affected accounts are: Back Road Beauties Boutique, The Turquoise Saddle, Turquoise Beauties VIP Page, and Back Road Beauties-Pearland. We hope for a prompt resolution to this matter. Thank you, Dayde Copeland and Roxanna Reed, Manager and Owner of Back Road Beauties.

Hello, I have two Facebook accounts. One has been inactive for a while because I couldn't access it. I created a new one that I currently use. I recently discovered that someone has hacked into my unused account using my name and is trying to scam money from my friends. I have attempted to delete the unused account but have been unsuccessful. Can you please reach out to me to discuss how you can help? This situation is causing me to have a bad reputation among my friends.

I believe my Facebook account is being hacked. About a week ago, I received an email informing me of unauthorized access to my Apple ID account. Subsequently, I noticed unfamiliar logins on Facebook from different locations. Taking measures, I updated my security settings, changed my email and password. However, I found out someone is still accessing my account through VIWebview on my iPhone. I am facing a serious situation with an ex-boyfriend stalker and feeling threatened. This security breach is alarming, and I require assistance to identify the perpetrator for legal action. I urgently need this matter resolved to ensure my safety. Thank you.

I am currently facing harassment due to a video being filmed and posted without my consent, and unfortunately, Facebook is not providing sufficient assistance. Thank you for alerting us to this issue. After reviewing the video, it appears that it does not violate any specific Community Standards. However, it is important to address situations like this seriously. No one should endure bullying or harassment on Facebook, and we apologize for the distress caused. While the suggestions provided may not resolve every case, some individuals have found them helpful in managing offensive content or bullying: 1. Remove the individual from your Facebook interactions by unfriending or blocking them. 2. Avoid engaging in retaliation as it may only fuel further negative behavior. 3. Seek support from trusted individuals like friends, family, or teachers who can offer understanding and guidance. 4. In case of immediate danger, contact local authorities. Consider saving or printing Facebook posts for future reference if needed.

Dear Facebook Team, I am formally submitting an appeal to lift the restriction placed on our Facebook Fan Page: www.facebook.com/TheEventConferenceLIVE. Our page complies with all Facebook policies and has not violated any terms. We kindly request the merging of two Facebook fan pages, www.facebook.com/TheEventConferenceLIVE and www.facebook.com/THEEVENTConference, as they share the same name and similar content. The delay in merging causes confusion among our fan base, who have been informed in advance. We appreciate your response to our appeal as we value our professional relationship with Facebook. Sincerely, Sandra D. S., Director/Owner of THE EVENT CONFERENCE. For more information, visit www.TheEventConference.com | www.TheEventLIVE.com or contact [redacted] or call [redacted].

As an admin for The Commons--Windham County's Independent Source for News and Views, I recently increased subscription prices. After updating the page, I noticed an issue with the pricing display on the "Shop" section. It incorrectly shows the highest subscription level at $[redacted] instead of the basic level at $75. The link for the "1-year membership to The Commons/Vermont Independent Media (basic)" within the "Shop" section is also directing users to the $[redacted] level instead of the intended $75 level. This error is significant, and I urgently need assistance to rectify it promptly. Your help in resolving this matter is greatly appreciated.

Hi, my email associated with the account is [redacted] I can provide my driver's license with the name Lise Granelli to verify my identity. My Facebook account vanished three days ago, and despite spending over five hours attempting to recover it by changing passwords and entering codes from my email, I've been unsuccessful. The codes from email do not appear in the text, making it impossible to complete the process. Despite numerous attempts to receive a code via SMS, I haven't received one. My business relies on my Facebook account, which has been inaccessible for three days now. I urgently need to recover it. Please let me know which details you require, and if a temporary password or code can be provided for recovery. Thank you. - Lise Granelli

I am assisting my friends who own Hunan House in Christiansburg, VA. They are unable to manage their Facebook page, which was not transferred by the previous owners. Despite the language barrier, my friends are kind individuals who have greatly improved the establishment. I am seeking assistance to gain control over the page to remove negative comments and respond to inquiries. Thank you for helping us in this endeavor.

Dear Forum Members, I have been facing an issue with my Facebook account, which disappeared three days ago. Despite spending five hours trying to recover it, I couldn't proceed due to not receiving the necessary login code via text. Since I operate my business through Facebook, it is crucial for me to regain access to my account promptly. I have reached out to Tech Support twice, provided my photo ID, but unfortunately, I haven't received any response from Facebook in three days. Your assistance in helping me recover my Facebook account would be greatly appreciated. Thank you for your support. Best regards, Lise G. [redacted] Roseville Parkway, Roseville, CA License # B[redacted]

I am in the process of retrieving the message data and chat history from my 12-year-old daughter's account for legal and counseling purposes. She created a false Facebook account posing as a 20-year-old ASU student from Phoenix, Arizona, dating back to November [redacted]. In conversations with significantly older men, she discussed experiencing physical abuse from my ex-husband and expressing suicidal thoughts. The account has been locked as fake, necessitating the submission of her state ID for verification, which is unattainable due to her age. I solely require access to her messages and I am willing to have the account relocked or deleted if needed. This information is crucial for addressing her urgent need for assistance and thoroughly investigating the abuse allegations. I am prepared to provide my state ID, her birth certificate, as well as a copy of her school registration and ID card for verification purposes if required.

I attempted to enhance my account security by removing all devices, but inadvertently got signed out and lost access to my email from over 11 years ago and my original cell phone number. These accounts hold vital memories of me and my children. I have encountered difficulties linking my Facebook to my current email in the past. I can still use Facebook Messenger but have lost access to my Facebook account. I am willing to provide any necessary documentation, and my family and friends can confirm my identity. The email associated with my Facebook account is [redacted], while my current email is [redacted] Please assist me promptly with resolving this issue. Thank you.

Hello Facebook, I need assistance with my disabled account. Last year, I received an email stating that I was reported for impersonation. After providing my valid photo ID as proof of my identity, my account was not restored. I later received another email requesting a photo of me holding my ID, which seemed odd as it didn't follow the previous conversation thread. After complying, there has been no further action taken to restore my account. I am reaching out for a prompt resolution to restore my account and request verification for my social media pages to prevent future issues. Instagram: @thatdynamitechick Facebook: Busayo Ladapo Email: [redacted] Thank you, Busayo Ladapo

I have a Facebook account under the name Tommy J Kelly. I also have another account for my paving business under the name Tommy J Kelly Paving, which I recently deleted. On Instagram, I have two accounts: one for Tommy J Kelly Paving and another under Tommy J Kelly [redacted]. While on the Tommy J Kelly [redacted] account, I tried to create a business page and inadvertently ended up merging my personal page with the Tommy J Kelly Paving page. This resulted in all my personal photos being transferred to the business page, which led me to delete it. Now, I can't access my original Tommy J Kelly Facebook page associated with the phone number ending in [redacted]. Resetting the password doesn't work, as I no longer receive a code at my new number, [redacted]. Despite finding my page through a friend's connections, I can't recover it. Currently, I have both profiles on separate phones, with the Tommy J Kelly page functioning as Tommy J Kelly Paving and the other account inaccessible. Any assistance in recovering my personal Facebook page would be greatly appreciated.

I need help with recovering my Facebook account. My old account linked to my phone number was compromised when my phone got stolen a few months ago. I managed to get my phone number back recently and tried to log in, but it logged me into someone else's account instead of mine. I suspect the thief updated their Facebook with my phone number. Now I can't access my account because I don't know the password or email they used. I've had this number since I was 18, and it's crucial for me to regain access to my account.

I have reached out previously, but the issue remains unresolved. I am hesitant to create a new account. I am unable to access my account as an old account came up while attempting to change my password, removing my associated email. Since the email is my only one, I am unable to use it for verification. Despite entering my phone number, I do not receive any messages. Facebook suggests obtaining a code from friends via a URL, but the link is ineffective. Despite sending my license copy and requesting help multiple times, I have not made progress. I would greatly appreciate any assistance you can offer. Thank you.

My Facebook account, Amber Villarreal Lucero, has been disabled. I received a message from Wendy Lafontaine on Messenger claiming to work for the government grant department. I was asked personal questions and noticed a login from Nigeria, so I changed my password. After that, I was logged out of my account, and all my information was changed. When I tried to prove my ownership by uploading my ID, Chrome stopped due to low memory. The email linked to my account is [redacted], and the old phone number is [redacted], which I no longer have access to.