I have been unable to log into Facebook for weeks now!

GetHuman714610's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman714610's own words
I'm trying to regain access to my Facebook account. ... I have my Facebook account set to where when I type in my email and password it tells me a code has been sent via SMS to my phone. I normally check my text and copy the code and paste it in the space provided and I'm logged in. Recently I was logged off and when I tried to log on it told me that the code has been sent. I went to my text and I never received a text with my login code. I tried multiple times and it keeps telling me a code was sent. I've never received a single code. Then I was told that I had requested too many codes and then I was even told to slow down bc I was on the verge of being blocked. Which at this point I haven't been able to access Facebook in nearly a month so I feel blocked already. I have also tried taking a picture of my ID and taking a picture of my face with the code Facebook provided. Nothing has work and I'd really prefer that I not have to make a whole new Facebook. PLEASE HELP! The code has worked before and I don't know why it won't work now. I have not changed phone numbers. I don't have any other recognized devices. I recently lost a cell phone and had only accessed it that way.
I have tried everything.
Please help me get back on Facebook. Remove the code setting I have set or something.
I have had the same Facebook for years and have a ton of pictures I'd like to not lose.
I have taking a picture of my ID and a picture of my face with the code. I have giving my new email so that I can be contacted about this problem.
I have an issue with Facebook too
How GetHuman714610 fixed the problem
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Customer service issue
Reported by GetHuman714610
May 24th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 17 customers so far
Similar issue to 281 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman714610 started working on this issue
May 24th 3:38pm
GetHuman714610 indicated the issue is not fixed yet.
May 25th 4:54pm
GetHuman714610 indicated the issue is not fixed yet.
May 25th 5:08pm
GetHuman714610 indicated the issue is not fixed yet.
May 25th 5:09pm
GetHuman714610 indicated the issue is not fixed yet.
Jun 1st 9:28pm
GetHuman714610 indicated the issue is not fixed yet.
Jun 1st 9:38pm
GetHuman714610 indicated the issue is not fixed yet.
Jun 1st 9:41pm