I set my mom's Facebook account a while back. Unfortunately, I do not remember what ema...

GetHuman-dhakalp's customer service issue with Facebook from May 2018

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I set my mom's Facebook account a while back. Unfortunately, I do not remember what email address was linked with her account. Her profile does not share this information. However, she has her correct phone number (**** ***-*******) configured with her account (About page). She recently logged out of Facebook and was unable to log back in. She chose to reset the password, and she chose to verify her identity by having FB text a verification code to the phone on file. Somehow, that happened to be *my* phone number (**-***-***-****). I provided her the code. When she proceeded with the setup (including entering a new password), she ended up with MY FB account configured on her phone. I noticed that my FB password had changed, not hers. The notification for password reset was sent to (at least) * email address including the one configured for my account.
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Customer service issue
Reported by GetHuman-dhakalp
May 24th, 2018 - 8 mons ago
I have an issue with Facebook too
Seen by 8 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-dhakalp started working on this issue
May 24th, 2018 3:02pm
GetHuman-dhakalp indicated the issue is not fixed yet.
May 24th, 2018 4:18pm
GetHuman-dhakalp confirmed the issue is fixed. Hooray!
May 25th, 2018 5:30pm