My Facebook account Selena Casillas was attached to my cell phone number. I got my cell...

GetHuman712249's customer service issue with Facebook from May 2018

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1 following
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman712249's own words
My Facebook account Selena Casillas was attached to my cell phone number. I got my cell phone stolen a couple months ago but continued to pay my cell phone service in order to recover my Facebook account. ( I’ve had that phone number since I was ** years old ) Whoever stole my phone was using my service and updated their Facebook with my phone number. I got my phone number back two days ago and logged in Facebook using my phone number cause that was only thing I required last time I tried to access my account. So it logged me into somebody else’s account when it should have been my account. My account is still active but I have no way of logging into it because I don’t know what password or email they connected it to when they updated their Facebook with my phone number. I would love to recover my account.
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Facebook

Customer service issue
Reported by GetHuman712249
May 23rd, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 13 customers so far
Similar issue to 44 others
1 customer following this
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Timeline
GetHuman712249 started working on this issue
May 23rd 7:59pm