Hi I am currently trying to get the message data and chat history from my ** year old d...

GetHuman711618's customer service issue with Facebook from May 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman711618's own words
Hi I am currently trying to get the message data and chat history from my ** year old daughter's account so it can be presented to a judge and counselor. She set up a fake Facebook account back in November of **** and posed as a ** year old ASU student from Phoenix Arizona. During her conversations with men much older than her she spoke about physical abuse by my ex-husband and wanting to die. Before I could do a data dump from her account it was flagged as fake and locked down. Now the account requires that I download her state ID to verify who she is. However, since she's actually ** she therefore has no state ID. I really only need her messages so I have no problem if you want to lock it again so she can't access it or I'm happy to delete the account all together but I feel that it's very important for a judge to see that she very desperately needs help and the allegations of physical abuse need to be thoroughly investigated. *I can send a copy of my state ID, her birth certificate and a copy of her school registration and ID card if necessary.
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Customer service issue
Reported by GetHuman711618
May 23rd, 2018 - 8 mons ago
I have an issue with Facebook too
Seen by 5 customers so far
Similar issue to 634 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman711618 started working on this issue
May 23rd, 2018 5:06pm
GetHuman711618 indicated the issue is not fixed yet.
May 26th, 2018 8:56pm