Account Deactivated by FB in ERROR

GetHuman696178's customer service issue with Facebook from May 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman696178's own words
REACTIVATE MY VALID ACCOUNT AND CLOSE DUPLICATE ACCAOUNT ... IHi Facebook,**I accidentally created a duplicate Facebook account on ***********under JENNIFET NSENKYIRE(No profile picture) when I already had an*account under JENNIFER NSENKYIRE (With a profile picture). I spoke to*a rep with Facebook earlier this year and was directed to a company*called PopUP who tool almost $**.** from me to delete*deactivate the*duplicate account. After a week i was asked to login to my old*account and that I would not see the duplicate account anymore.**I did that and the duplicate account is still there and I cannot get a*hold of anyone at PopUp to either return my money of fix the problem.*A few weeks ago i discovered my original account has been deactivated*because FB thinks its an impersonation. I had made numerous attempts*in the past to rectify this problem by contacting FB via various ways*but to no avail.**Please reinstate my original account as I use this account for a lot*of things. I have attached my ID for verification. Please delete the*duplicate account under JENNIFET NSENKYIRE**Attachments area
GetHuman696178 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman696178
May 22nd, 2018 - 8 mons ago
I have an issue with Facebook too
Seen by 45 customers so far
Similar issue to 592 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman696178 started working on this issue
May 22nd, 2018 2:03pm
GetHuman696178 indicated the issue is not fixed yet.
May 23rd, 2018 3:04pm
GetHuman696178 indicated the issue is not fixed yet.
May 29th, 2018 1:36pm