My Facebook account Karina Lilian Ramirez has been hacked by my ex boyfriend. He's abus...

GetHuman-maybabym's customer service issue with Facebook from May 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-maybabym's own words
My Facebook account Karina Lilian Ramirez has been hacked by my ex boyfriend. He's abusive towards me personally and he's using my account and it's not his. Therefore I made a new Facebook profile Lilian Ramirez but I didn't put a profile picture on it because I didn't want my ex finding my account and hacking my account again. His name is Jacques Rawls or Jock Rawls on Facebook. I really need help please. He's hacked my other past account Karina Ramirez and others I have created. I would at least appreciate having my recent Facebook Lilian Ramirez I just added my closest friends. I was busy chatting with them when my account was blocked by Facebook because I didn't have my picture on there. But I am a real person I'm not a fraud. my ex boyfriend is determined to hack my profiles and I'm really tired of creating accounts over and over again.
GetHuman-maybabym did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-maybabym
May 20th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 14 customers so far
Similar issue to 111 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-maybabym started working on this issue
May 20th 3:16am
GetHuman-maybabym indicated the issue is not fixed yet.
May 21st 3:17pm