I cannot log onto Facebook. Someone logged onto my Facebook and changed my password and...

GetHuman-jordont's customer service issue with Facebook from May 2018

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The issue in GetHuman-jordont's own words
I cannot log onto Facebook. Someone logged onto my Facebook and changed my password and when I got a new phone was no longer logged on. Unfortunately the only way facebook will reset my password is by emailing using an old email address or using and old phone number, both of which i had when i set facebook up about ** years ago! So i have no access to these.. the email facebook has on record is *****@***.com but I cannot even recover this on hotmail.. my new (I've had around * years) email is *****@***.com or a work one *****@***.com. I have ***s of photos and around **** friends and the majority would be able to vouch for me but for some reason I can't find the option that you select * friends to prove my Identity. Please help! Thank you*Jordon

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Facebook

Customer service issue
Reported by GetHuman-jordont
May 16th, 2018 - 2 years ago
Not resolved
Seen by 93 customers so far
Similar issue to 71 others
7 customers following this

Timeline

GetHuman-jordont started working on this issue
May 16th, 2018 3:02pm