I cannot log onto Facebook. Someone logged onto my Facebook and changed my password and...
GetHuman-jordont's customer service issue with Facebook from May 2018
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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jordont will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-jordont can let us know if they help or not.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-jordont's own words
I cannot log onto Facebook. Someone logged onto my Facebook and changed my password and when I got a new phone was no longer logged on. Unfortunately the only way facebook will reset my password is by emailing using an old email address or using and old phone number, both of which i had when i set facebook up about ** years ago! So i have no access to these.. the email facebook has on record is *****@***.com but I cannot even recover this on hotmail.. my new (I've had around * years) email is *****@***.com or a work one *****@***.com. I have ***s of photos and around **** friends and the majority would be able to vouch for me but for some reason I can't find the option that you select * friends to prove my Identity. Please help! Thank you*Jordon
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