Facebook Customer Service Issues

Archive 24

The following are issues that customers reported to GetHuman about Facebook customer service, archive #24. It includes a selection of 20 issue(s) reported May 11, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Thompson's Horse Lot in Pitkin, Louisiana, operates a Horse Killpen with reports of severe abuse, rampant disease, and squalid conditions, causing distress to the animals. Despite Facebook's policy against animal sales, this place advertises numerous horses in poor and injured states on its page. The owner has faced citations and convictions while being under State and Federal investigations. The spread of disease to other States during transportation is well-documented by Equine Health networks and State Agencies, raising concerns about the operation's impact on animal welfare. It remains unclear why Facebook continues to allow this facility to promote such sales in violation of its own policies.
Reported by GetHuman-wildhors on Friday, May 11, 2018 10:43 PM
I recently changed phones and companies, and unfortunately, I can't remember my Facebook and Hotmail passwords. I deleted my old phone with the passwords saved on it, and now I'm stuck. I'm unable to receive the password reset messages on my new phone or email. It's a frustrating situation because my Hotmail is linked to my Facebook, where I have precious photos of my late brother. I'm reaching out for assistance. My current email is [redacted], and my phone number is [redacted]. Any guidance you can provide would be greatly appreciated. Thank you.
Reported by GetHuman-macklin on Saturday, May 12, 2018 1:03 AM
It seems that a single individual has created multiple fake profiles on Facebook simultaneously. Each account was set up with minimal information and a few photos. The situation appears suspicious due to the similarity in profile creation time and structure, including having mutual friends. The issue has been reported, but the lack of an option to provide additional details when reporting makes the process ineffective. Moreover, there are more newly created female accounts with identical patterns, suggesting a coordinated effort. The inclusion of images of famous personalities, some untraceable via image search engines, raises further concerns. Facebook's advanced features like facial recognition and image tracking should ideally help in identifying such fraudulent activities.
Reported by GetHuman-wwcanoer on Saturday, May 12, 2018 3:27 AM
I am having trouble accessing my Facebook account after forgetting my password. Despite changing it recently, I cannot recall the new one. Previously, my account was accessible with the password "NH1907," which worked up until a few hours ago. Currently, I can still view Messenger messages but am unable to check Facebook notifications. My attempts to recover my account have been unsuccessful due to two main issues that require assistance. Firstly, I can no longer access my Yahoo email, [redacted], which was linked to my Facebook. I request that my new email, [redacted], be associated with my account. Secondly, my phone number, [redacted]5, was deactivated after more than 5 months of inactivity, making account recovery through it impossible. Further details about my account include my username Hung Nguyen, birthdate 30/05/[redacted], education details, and connections with friends and family. I appeal for your help in regaining access to my Facebook account, as it contains valuable personal information. Kindly reach out via email for additional identity verification if needed. Desired changes: Email: [redacted] New Password: BigTaco629
Reported by GetHuman-hdbt on Saturday, May 12, 2018 5:01 AM
On 27/4/[redacted] (Friday), I visited my friend's house at 11 am for his birthday celebration. Upon realizing I left my phone at his place after the party, I retrieved it. To my surprise, upon trying to log into my Facebook account, I found it disabled. I suspect my account was compromised while at my friend's house. I have been an active Facebook user for 6 years, always abiding by the platform's terms. This account is of great personal significance to me. I believe my account was unjustly disabled and have submitted my government ID and selfie for verification. I kindly request the Facebook team to review my case and reactivate my account. Your attention to this matter is greatly appreciated. Thank you.
Reported by GetHuman-uttamvrm on Saturday, May 12, 2018 11:32 AM
I am a genuine Facebook user, using my real name Armeli Quezon. I am the originator of the Quezon Clan, a public group for Quezon families, relatives of the late President Quezon of the Philippines. Additionally, I founded the Feelings International Artists Society, which hosted an international conference in India on April 15-16, [redacted]. On my Facebook profile, you can find my painting "Going Home" and an image of Lord Jesus Christ holding hands with Lord Krishna, originating from West Bengal, Kolkata, India. I recently reported an impersonator on Facebook using a profile with a group of women in white uniforms. This impersonator had contacted Quezon family members who mistook them for me. After speaking with these family members, they confirmed not knowing the impersonator. Surprisingly, Facebook has blocked my account, which is confusing as I am a legitimate individual. I have a background in teaching at Brooklyn Avenue School in Los Angeles Unified School District, Los Angeles, California. Furthermore, I hold a driver's license and am a US citizen with a US passport.
Reported by GetHuman-rdentli on Saturday, May 12, 2018 1:11 PM
I recently got deactivated by Facebook after reporting someone who was using my real name, ARMELI QUEZON. I am the legitimate ARMELI QUEZON and a US citizen with a valid US Passport. The person I reported only created their profile in April [redacted]. I have been on Facebook for over a decade and have created the FEELINGS INTERNATIONAL ARTISTS SOCIETY, a public group with more than 7,[redacted] global members, as well as the QUEZON CLAN. I even organized the FEELINGS INTERNATIONAL ARTISTS SOCIETY CONFEST at KIIT University in Bhubaneswar, Odisha, India in April [redacted]. I have my US Passport to verify my identity and am confused as to why my account was deactivated.
Reported by GetHuman-rdentli on Saturday, May 12, 2018 2:26 PM
I attempted to contact Facebook due to being locked out of my account. After finding a phone number online, I called and was connected to a man claiming to be a Facebook representative. He instructed me to download an app from the PlayStore, which allowed him to take control of my phone. He asked for pictures of my ID, myself, and personal information. When I realized the form didn't mention Facebook, the call was disconnected. I suspect it was a scam. I deleted the app, but I am concerned about my ID and phone security. Is he able to access my phone remotely? What should I do to secure my information now?
Reported by GetHuman-worldzen on Saturday, May 12, 2018 2:27 PM
I would like to report a post from a group called Single Mothers Against Pit Bulls on Facebook that advocates for acquiring Pit Bulls, including puppies, with the intention of harming them. This behavior is animal cruelty and should not be tolerated. When I reported the post, it was mistakenly attributed to my friend, who is not involved. I shared this information to warn others and assist law enforcement. The reporting process lacked a section for me to provide context, leading to confusion. I have been unable to reach anyone at Facebook via phone, so I hope this message will help address the issue. Thank you.
Reported by GetHuman-maggiej on Saturday, May 12, 2018 2:49 PM
This morning, I received a disturbing message from someone I do not know. The message was aggressive and threatening, targeting me for actions within a Facebook group I am an admin for. Despite not being involved in the situation last night, the individual seemed to be upset with other group members. There are concerns as this person now cannot be located on Facebook, making it difficult to report them. The message's threatening tone has left me uneasy and worried about potential repercussions. The lack of options to report such incidents easily on the platform is frustrating. It is unsettling to receive such messages, especially when they include vague threats like "There's a price to pay for that."
Reported by GetHuman-sue_robj on Saturday, May 12, 2018 2:57 PM
I am the manager of Tall Oaks Dog Resort. In January, a profile under the name of Mona Cook left a one-star review for our facility, claiming to have used our services. After checking our client database, no record of Mona Cook was found. Upon reviewing her profile, I noticed multiple spelling and grammar errors in posts dating from [redacted] to [redacted], with [redacted] being her last known activity on Facebook. The review she allegedly posted on our profile was well-written, lacking these errors. It seems her inactive profile may have been hacked to leave a fraudulent review. I am eager to resolve this issue promptly. Thank you for your attention, and I look forward to hearing from you soon.
Reported by GetHuman678462 on Saturday, May 12, 2018 4:41 PM
I suspect my account has been compromised as I am unable to log in, a problem I've never faced in the 7 years I've had the account. The system is prompting an authentication code, which I did not set up, yet I'm not receiving it on my mobile number listed. Despite sending two verification code photos as requested, I have not received any updates, possibly because the email associated with the account is invalid. I urge you to send me updates via text to [redacted] as I try to regain access. I'm concerned about losing my account, please reach out to me through my mobile number or email [redacted] Thank you. Sincerely, S.J. Johnson
Reported by GetHuman-ballshap on Sunday, May 13, 2018 2:26 AM
Hello! I'm having trouble accessing my Facebook account due to an incorrect password. I've received notifications about unauthorized logins and tried to change my password, but now I can't log in at all. Unfortunately, I no longer have access to the email and phone number linked to this account from my college days. This account is crucial as it's where my friends and family reach me, and it holds essential messages on Messenger. I've attempted to create a new account, but my old one remains the most official for me. Please assist me in recovering my account. Thank you so much for your help. Details: Email used to log in: [redacted] (No longer accessible) Previously remembered password: Computer0619 Username: Xu La Full name: Shulamite Bagtuna Phone number used for login: [redacted]5 (No longer accessible)
Reported by GetHuman-sbagtuna on Sunday, May 13, 2018 2:30 AM
I recently lost access to my old email and phone number linked to my original Facebook account. Previously, I could regain access by submitting a government-issued ID, but now the system seems to require the email address I no longer have. I have proof of ownership of the account dating back to [redacted] or earlier. Please help me recover my account, as it contains irreplaceable pictures that are important to me.
Reported by GetHuman679862 on Sunday, May 13, 2018 5:21 AM
I bought rims and tires on Marketplace from a seller. Upon inspection, I noticed a dent in one rim and a crack that had been sealed on another. The seller claimed ignorance about these issues and implied the items were in perfect condition. When I contacted him, he mentioned they came with the car and denied knowledge of any problems. I believe he should be held accountable for not disclosing these safety concerns. His contact number is [redacted], and he may reside at [redacted] [redacted] Ave, Edmonton, Alberta. I purchased [redacted]/40/17 rims with Septor tires from him. Given the potential safety risks, I think he should be prohibited from Facebook Marketplace to prevent similar incidents and ensure the safety of others on the road.
Reported by GetHuman-johnzela on Sunday, May 13, 2018 9:29 AM
Dear Facebook Support, I am reaching out regarding Susan Clarke. The police recommended contacting you to address a harassment issue involving posts mentioning me, Glen Branch (Glenn Brian O'Neill), and my partner, Laura Henry. Susan disclosed our address and other personal details, causing distress. We have reported each post targeting us. If she continues, legal action will follow. Susan resides in Darlington. Please promptly remove these posts, safeguarding our privacy rights. Thank you for your swift assistance.
Reported by GetHuman-goneill on Sunday, May 13, 2018 5:35 PM
On Friday, my boyfriend's mom texted me mentioning a $[redacted],[redacted] USD giveaway by the Federal Government and World Banks intended for some individuals in the country. Later, I discovered that it wasn't her texting but a hacker who tricked me into providing my FB email and password under the guise of sending my winnings using Messenger. I have saved screenshots of our conversations. The hacker accessed my other profile, silvianna Aguilar, by manipulating my credentials and changed my Facebook password and email. I have since created a new profile as silvia aguilar, identifiable by a picture of me in a white shirt with a flower necklace taken outdoors. The hacker, posing as vennieb Ashford, blocked me when I attempted to communicate through the compromised account. I noticed his profile features a middle-aged man with white skin, no hair, wearing glasses, and his cover photo shows a FedEx worker and truck. Seeking assistance in reclaiming control of my profile.
Reported by GetHuman680727 on Sunday, May 13, 2018 6:52 PM
A few days back, I replied to Victoria Willis in a Facebook political chat group who was taunting me. Although my response was not severe, Facebook still blocked me for 3 days. Meanwhile, Victoria continued to insult me on Facebook and posted political content on my page. Late last night, I reported her latest meme as spam and adjusted my settings to show comments to friends only. I expected the Facebook block to be lifted by now, but when I tried to log in, I was prompted to send a picture for identity verification. I complied, but I am still unable to access Facebook as they are still reviewing the picture. I am puzzled as to why Facebook is focusing on me when I haven't done anything inappropriate, especially when others like Victoria Willis continue to post offensive content without consequence. It seems unjust that I am facing these issues while they are not.
Reported by GetHuman-surfsoc on Sunday, May 13, 2018 7:38 PM
Yesterday, I created a new Facebook account on my phone, and today they asked me to verify my identity by sending a photo of my face. After complying, I have been waiting for hours to regain access to my account but have had no luck. I am confused as to why they requested a photo, as none of my contacts have had this experience. I want to get back into my account as soon as possible. It seems odd that accessing it from my phone did not suffice to prove my identity. Please assist me!
Reported by GetHuman-paananen on Sunday, May 13, 2018 8:37 PM
I had a Facebook profile that I used regularly years ago but can no longer access it. I've created a new profile and now want to either delete the old one or regain access to it to update and remove old photos. I can't log in because the email and phone number associated with the old profile are outdated. I've been trying to resolve this issue for some time without success. Any assistance would be greatly appreciated. You can see from both profiles that I'm not attempting to deceive anyone. Thank you.
Reported by GetHuman-micahfal on Sunday, May 13, 2018 8:59 PM

Help me with my Facebook issue

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