when I attempted to access my account, it said that the email address I entered is already in use on another Facebook account. In fact, I created my account using my phone number and not with my email address. So, I believe there might be some errors with my account from your side.

GetHuman-aungphyo's customer service issue with Facebook from May 2018

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Help with my Facebook issue
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The issue in GetHuman-aungphyo's own words
I was trying to log into my account on www.facebook.com. ... Dear Facebook Team,**Ma name is Aung Phyo Thu, which is also my facebook account name, and I was trying to log in my account through www.facebook.com. Unfortunately, I forgot my password and clicked on forgot my password.**As I enabled “Ask your trusted partners for help”, I asked my trusted three facebook friends and have received the code from them.**However, when I attempted to access my account, it said that the email address I entered is already in use on another Facebook account. In fact, I created my account using my phone number and not with my email address. So, I believe there might be some errors in my account from your side.**Could you please advise me how can I reset my password so as to log in via web?**FYI, I do have access to my account on my iPhone app.**Regards,**Aung Phyo Thu
When I attempted to access my account, it said that the email address I entered is already in use on another Facebook account. In fact, I created my account using my phone number and not with my email address. So, I believe there might be some errors in my account from your side.
I want to able to log in to my facebook account via web. I want to rest my password. I want Facebook to send me a link to reset my password to my phone number.
I have been using Facebook for over * years.
I've reported this problem to Facebook Help Centre but no replies yet.
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Facebook
Customer service issue
Reported by GetHuman-aungphyo
May 11th, 2018 - 4 years ago
Not resolved
Seen by 39 customers so far
Similar issue to 672 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-aungphyo started working on this issue
May 11th, 2018 2:52am
GetHuman-aungphyo indicated the issue is not fixed yet.
May 11th, 2018 3:36am
GetHuman-aungphyo indicated the issue is not fixed yet.
May 11th, 2018 4:22am
GetHuman-aungphyo indicated the issue is not fixed yet.
May 11th, 2018 8:00am

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