Hi my name is Natali Arusi. On Facebook my name is Natali Levi Arusi. I am not able to...

GetHuman-natalixo's customer service issue with Facebook from May 2018

45 views | 110 similar | 0 following
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-natalixo will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-natalixo can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-natalixo's own words
Hi my name is Natali Arusi. On Facebook my name is Natali Levi Arusi. I am not able to log into my account given that the email is one that I made just for Facebook when I activated it years ago. I do not therefore Denver the password. The phone number that is listed is also an old one so I can not retrieve the code at the moment. I would like an email where I can send my personal information to call firm my identity. My Facebook is very important to me and I have albums that only I can see and I don’t want to loose those memories. I can confirm any information that’s required as for the password was not changed by me and I’ve tried everything. My email is *****@***.com and the number listed on my Facebook is my most recent cellphone number ********** it’s just not public. My birthday is January ** ****. Please outline what you require so I can confirm my identity and resolve the issue.

GetHuman-natalixo did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-natalixo
May 8th, 2018 - 2 years ago
Not resolved
Seen by 45 customers so far
Similar issue to 110 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-natalixo started working on this issue
May 8th, 2018 12:42pm

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