On March ** or **, **** a person named Vicki or Vicky Anderson hacked and took over my...

GetHuman-brentva's Hacked or Disabled Accounts issue with Facebook from May 2018

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-brentva will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-brentva can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-brentva's own words
On March ** or **, **** a person named Vicki or Vicky Anderson hacked and took over my account in randsomeware, my name and account name was Brent Leonard Valore, they called my old phone number and threatened that if I didnt give them $*,*** my phone would be hacked so I changed my phone number. My email that was with my account was also hacked and taken over so I am unable to sign into either Facebook or or my *****@***.com email so what I would like is for you to delete my Facebook account of Brent Leonard Valore and for you to shut down Facebook, if its so easy to hack and take over someones account then Facebooks security tools are insufficient and since you arent going to do that then I dont want any part of social media so please just delete my account, Brent Leonard Valore.**Brent Leonard Valore

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Facebook

Hacked or Disabled Accounts issue
Reported by GetHuman-brentva
May 4th, 2018 - 2 years ago
Not resolved
Seen by 33 customers so far
Similar issue to 139955 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-brentva started working on this issue
May 4th, 2018 6:59pm
GetHuman-brentva indicated the issue is not fixed yet.
May 4th, 2018 10:13pm

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