You guys have no resources for helping people with stolen accounts, so I have to report...

GetHuman-ryanwpra's Hacked or Disabled Accounts issue with Facebook from May 2018

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ryanwpra will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-ryanwpra can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-ryanwpra's own words
You guys have no resources for helping people with stolen accounts, so I have to report it here. My Instagram name was hacked and stolen by use of cloning my SIM card and using my phone number to steal the name. I had to go to TMobile and get a new SIM card activated since it was deactivated and being used by a hacker and had to have my phone number frozen temporarily*My username was changed to @Goliath********* and they left a threat in my bio about ruining my life if I try to get my username back. I've had @Goliath for years after filling a Trademark to get the name in **** and's been linked to *****@***.com and my number ***.***.**** and my Facebook business page for most of the time since then u til yesterday. I'd really like my handle @Goliath back please. Yesterday was a nightmare and gave me an anxiety attack, putting me in the ER. This all took place yesterday between *:**-*:**PM PST. Please check your logs and email me back! I've tried to contact yall through so many ways. I can't retrieve anything from the emails you've sent during the theft because the links have all been killed by the hacker. Please help!

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Hacked or Disabled Accounts issue
Reported by GetHuman-ryanwpra
May 1st, 2018 - 5 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 10000 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-ryanwpra started working on this issue
May 1st, 2018 9:22pm

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