My original account under Vanessa Hajek (with a profile picture of myself in front of a...

GetHuman646108's Hacked or Disabled Accounts issue with Facebook from May 2018

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Help with my Facebook issue
GetHuman646108's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman646108 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman646108 can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman646108's own words
My original account under Vanessa Hajek (with a profile picture of myself in front of a mural that says "Love Where You Live" was hacked last week. The hacker got in through an old email I do not have access to anymore. They added their phone number to the account and took my primary email off the account. They also added their own trusted contacts. I cannot recover my account. I finally created another account under Vanessa Hajek (with a profile picture of two dogs in front of a mural) but FB keeps blocking me for suspicious activity. At this point, I was pretty upset so I created a third under Vanessa Mae Hajek but FB is blocking me there too. **I would like to regain access to my ORIGINAL account. Please help me with this.
GetHuman646108 did not yet indicate what Facebook should do to make this right.
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Hacked or Disabled Accounts issue
Reported by GetHuman646108
May 1st, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 721879 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman646108 started working on this issue
May 1st, 2018 3:41pm
GetHuman646108 indicated the issue is not fixed yet.
May 1st, 2018 6:44pm