I sold an item to someone. They paid me and when I sent the request for the money...

GetHuman633952's Report a Problem issue with Facebook from April 2018

Help with my Facebook issue
The issue in GetHuman633952's own words
I sold an item to someone. They paid me and when I sent the request for the money ($***) the payment method listed underneath the dollar amount I entered was a debit card, which I updated to a new one. On that same screen it has * buttons, one to send the money and one to request so one would assume whatever is listed on that dialogue box is the source or destination for the funds...Wrong! I had an old PayPal account that was set as the default and it is an account I do not have access to anymore it is an old outdated account. So the customer is out $***, I still have to ship the item out to him so I am taking an almost $*** loss because facebook will not reverse the transaction and paypal wouldn't help me either.**I opened several support tickets with facebook and even after clearly stating that paypal was of NO help that I should contact paypal....**When money is sent or received via messenger there should be something telling you where the funds are going to goto.
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Report a Problem issue
Reported by GetHuman633952
Apr 27th, 2018 - 7 mons ago
I have an issue with Facebook too
Not resolved
Seen by 26 customers so far
Similar issue to 219567 others
0 customers following this
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Photo of Passport or Driver's License
Timeline
GetHuman633952 started working on this issue
Apr 27th 12:54pm
GetHuman633952 indicated the issue is not fixed yet.
Apr 27th 1:02pm
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Apr 27th 1:03pm
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Apr 27th 1:05pm
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Apr 27th 1:05pm
GetHuman633952 indicated the issue is not fixed yet.
Apr 27th 1:52pm
GetHuman633952 indicated the issue is not fixed yet.
Apr 27th 3:35pm
GetHuman633952 indicated the issue is not fixed yet.
Apr 28th 1:46pm
GetHuman633952 indicated the issue is not fixed yet.
Apr 30th 4:06am