I sold an item to someone. They paid me and when I sent the request for the money...

GetHuman633952's Report a Problem issue with Facebook from April 2018

Help with my Facebook issue
I sold an item to someone. They paid me and when I sent the request for the money ($***) the payment method listed underneath the dollar amount I entered was a debit card, which I updated to a new one. On that same screen it has * buttons, one to send the money and one to request so one would ***ume whatever is listed on that dialogue box is the source or destination for the funds...Wrong! I had an old PayPal account that was set as the default and it is an account I do not have access to anymore it is an old outdated account. So the customer is out $***, I still have to ****p the item out to him so I am taking an almost $*** loss because facebook will not reverse the transaction and paypal wouldn't help me either.**I opened several support tickets with facebook and even after clearly stating that paypal was of NO help that I should contact paypal....**When money is sent or received via messenger there should be something telling you where the funds are going to goto.
I trust that Facebook will make this right and come up with a resolution that is fair.
Help with my Facebook issue
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid

Facebook

Report a Problem issue
Reported by GetHuman633952
Apr 27th, 2018 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 26 customers so far
Similar issue to 75750 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman633952 started working on this issue
Apr 27th 12:54pm
GetHuman633952 indicated the issue is not fixed yet.
Apr 27th 1:02pm
GetHuman633952 shared this issue with followers on Twitter
Apr 27th 1:03pm
GetHuman633952 shared this issue with your circles on Google+
Apr 27th 1:05pm
GetHuman633952 shared this issue with your circles on Google+
Apr 27th 1:05pm
GetHuman633952 indicated the issue is not fixed yet.
Apr 27th 1:52pm
GetHuman633952 indicated the issue is not fixed yet.
Apr 27th 3:35pm
GetHuman633952 indicated the issue is not fixed yet.
Apr 28th 1:46pm
GetHuman633952 indicated the issue is not fixed yet.
Apr 30th 4:06am