I changed my phone number, but I was still able to log in to Facebook on my old phone...

GetHuman-expressy's Recover Account issue with Facebook from April 2018

625223 similar
0 following
Help with my Facebook issue
GetHuman-expressy's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-expressy will want to follow the link below to head to their help center. We will check on GetHuman-expressy later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-expressy's own words
I changed my phone number, but I was still able to log in to Facebook on my old phone. I just got a new phone yesterday and switched the number to that new phone, and I gave my son my other phone . I can't log in to Facebook on this new phone . After working on this to try to resolve it for hours, I think maybe I can get the phone company to switch the old phone back to my old number and log in, but I don't know. Is there another way? I tried the trusted friends method and can't access my trusted friends list. I tried getting an SMS sent to my phone and nothing comes through. I tried to switch the email address, too. I haven't gotten any kind of instructions sent to it, as promised. Any help anyone?
GetHuman-expressy did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-expressy fixed the problem
We are waiting for GetHuman-expressy to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-expressy fixes it.
This email address isn't valid


Recover Account issue
Reported by GetHuman-expressy
Apr 26th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 15 customers so far
Similar issue to 625223 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-expressy started working on this issue
Apr 26th, 2018 7:17pm
GetHuman-expressy indicated the issue is not fixed yet.
Apr 26th, 2018 10:48pm