I changed my phone number, but I was still able to log in to Facebook on my old phone...
GetHuman-expressy's Recover Account issue with Facebook from April 2018
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Help with my Facebook issue
GetHuman-expressy's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-expressy will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-expressy can let us know if they help or not.
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The issue in GetHuman-expressy's own words
I changed my phone number, but I was still able to log in to Facebook on my old phone. I just got a new phone yesterday and switched the number to that new phone, and I gave my son my other phone . I can't log in to Facebook on this new phone . After working on this to try to resolve it for hours, I think maybe I can get the phone company to switch the old phone back to my old number and log in, but I don't know. Is there another way? I tried the trusted friends method and can't access my trusted friends list. I tried getting an SMS sent to my phone and nothing comes through. I tried to switch the email address, too. I haven't gotten any kind of instructions sent to it, as promised. Any help anyone?
GetHuman-expressy did not yet indicate what Facebook should do to make this right.
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How GetHuman-expressy fixed the problem
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GetHuman-expressy indicated the issue is not fixed yet.
Apr 26th, 2018 10:48pm
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