I changed my phone number, but I was still able to log in to Facebook on my old phone...

GetHuman-expressy's Recover Account issue with Facebook from April 2018

31 views | 10000 similar | 0 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-expressy will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-expressy can let us know if they help or not.
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The issue in GetHuman-expressy's own words
I changed my phone number, but I was still able to log in to Facebook on my old phone. I just got a new phone yesterday and switched the number to that new phone, and I gave my son my other phone . I can't log in to Facebook on this new phone . After working on this to try to resolve it for hours, I think maybe I can get the phone company to switch the old phone back to my old number and log in, but I don't know. Is there another way? I tried the trusted friends method and can't access my trusted friends list. I tried getting an SMS sent to my phone and nothing comes through. I tried to switch the email address, too. I haven't gotten any kind of instructions sent to it, as promised. Any help anyone?

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Recover Account issue
Reported by GetHuman-expressy
Apr 26th, 2018 - 5 years ago
Not resolved
Seen by 31 customers so far
Similar issue to 10000 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-expressy started working on this issue
Apr 26th, 2018 7:17pm
GetHuman-expressy indicated the issue is not fixed yet.
Apr 26th, 2018 10:48pm