My Name is Robbie Cue. My facebook profile picture is the Atlanta Falcons "In Brotherh...
GetHuman630334's Recover Account issue with Facebook from April 2018
Help with my Facebook issue
GetHuman630334's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman630334 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman630334 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
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The issue in GetHuman630334's own words
My Name is Robbie Cue. My facebook profile picture is the Atlanta Falcons "In Brotherhood" Photo.**On ******* i got a message on my phone stating that there was an unauthorized attempt to log in on my account. Then it stated that my password on my facebook account had been changed. When I attempted to go through my email(*****@***.com) that was connected to my facebook account, my email was also hacked and the password to my email was also changed. There is no way for me to change my password for either issue. Facebook wont let me change it without access to my old yahoo email, and my email wont let me get access to it because the person that changed my email password, also changed the phone number to recover the email. I have sent facebook a copy of my driver's license, and my wife Quana M. Cue will be able to verify who I am. I have done a few of the account recovery processes, but that all stated that the account has "been sorted out". Please help.
GetHuman630334 did not yet indicate what Facebook should do to make this right.
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