My Name is Robbie Cue. My facebook profile picture is the Atlanta Falcons "In Brotherh...

GetHuman630334's Recover Account issue with Facebook from April 2018

7 views | 139481 similar | 0 following
Help with my Facebook issue
GetHuman630334's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman630334 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman630334 can let us know if they help or not.
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The issue in GetHuman630334's own words
My Name is Robbie Cue. My facebook profile picture is the Atlanta Falcons "In Brotherhood" Photo.**On ******* i got a message on my phone stating that there was an unauthorized attempt to log in on my account. Then it stated that my password on my facebook account had been changed. When I attempted to go through my email(*****@***.com) that was connected to my facebook account, my email was also hacked and the password to my email was also changed. There is no way for me to change my password for either issue. Facebook wont let me change it without access to my old yahoo email, and my email wont let me get access to it because the person that changed my email password, also changed the phone number to recover the email. I have sent facebook a copy of my driver's license, and my wife Quana M. Cue will be able to verify who I am. I have done a few of the account recovery processes, but that all stated that the account has "been sorted out". Please help.

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Facebook

Recover Account issue
Reported by GetHuman630334
Apr 26th, 2018 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 139481 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman630334 started working on this issue
Apr 26th, 2018 7:25am
GetHuman630334 indicated the issue is not fixed yet.
Apr 26th, 2018 7:29am
GetHuman630334 indicated the issue is not fixed yet.
Apr 30th, 2018 3:34am
GetHuman630334 indicated the issue is not fixed yet.
Apr 30th, 2018 12:41pm
GetHuman630334 indicated the issue is not fixed yet.
May 1st, 2018 9:37am
GetHuman630334 indicated the issue is not fixed yet.
May 3rd, 2018 7:57pm

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