My Name is Robbie Cue. My facebook profile picture is the Atlanta Falcons "In Brotherh...

GetHuman630334's Recover Account issue with Facebook from April 2018

Help with my Facebook issue
My Name is Robbie Cue. My facebook profile picture is the Atlanta Falcons "In Brotherhood" Photo.**On ******* i got a message on my phone stating that there was an unauthorized attempt to log in on my account. Then it stated that my p***word on my facebook account had been changed. When I attempted to go through my email(*****@***.com) that was connected to my facebook account, my email was also hacked and the p***word to my email was also changed. There is no way for me to change my p***word for either issue. Facebook wont let me change it without access to my old yahoo email, and my email wont let me get access to it because the person that changed my email p***word, also changed the phone number to recover the email. I have sent facebook a copy of my driver's license, and my wife Quana M. Cue will be able to verify who I am. I have done a few of the account recovery processes, but that all stated that the account has "been sorted out". Please help.
I trust that Facebook will make this right and come up with a resolution that is fair.
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Recover Account issue
Reported by GetHuman630334
Apr 26th, 2018 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 6 customers so far
Similar issue to 77981 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman630334 started working on this issue
Apr 26th 7:25am
GetHuman630334 indicated the issue is not fixed yet.
Apr 26th 7:29am
GetHuman630334 indicated the issue is not fixed yet.
Apr 30th 3:34am
GetHuman630334 indicated the issue is not fixed yet.
Apr 30th 12:41pm
GetHuman630334 indicated the issue is not fixed yet.
May 1st 9:37am
GetHuman630334 indicated the issue is not fixed yet.
May 3rd 7:57pm