Hello, So far I have contacted FB on two more occasions and have been totally ignored, My name is Michael Jones I am a disabled person and a carer for my disabled wife who also has dementia, I had a fB account with sign in info************ under the name Michael Jones, pass word ********mj. two days ago for some unknown reason FB shut down my account out of the blue and the message left was that I was "ineligible" I have been using that account for myself and my wife, it has contacts such as family, friends, and even carers who look after my wife in the mornings to get her up and ready for the day, so you can see how important this is to me and my wife. I would like someone at FB who has a little decency to please contact me and tell me why my account was shut down, I have an old account that at one time I couldn*t get into due to loosing my sign in info, I am now back on that but do not have all our contacts on it. could someone please let me know why this has happened, what ineligible is supposed to mean and if it can be rectified.
GetHuman630316 did not yet indicate what Facebook should do to make this right.