Hello, So far I have contacted FB on two more occasions and have been totally ignored...

GetHuman630316's Hacked or Disabled Accounts issue with Facebook from April 2018

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Help with my Facebook issue
GetHuman630316's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman630316 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman630316 can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman630316's own words
Hello, So far I have contacted FB on two more occasions and have been totally ignored, My name is Michael Jones I am a disabled person and a carer for my disabled wife who also has dementia, I had a fB account with sign in info************ under the name Michael Jones, pass word ********mj. two days ago for some unknown reason FB shut down my account out of the blue and the message left was that I was "ineligible" I have been using that account for myself and my wife, it has contacts such as family, friends, and even carers who look after my wife in the mornings to get her up and ready for the day, so you can see how important this is to me and my wife. I would like someone at FB who has a little decency to please contact me and tell me why my account was shut down, I have an old account that at one time I couldn*t get into due to loosing my sign in info, I am now back on that but do not have all our contacts on it. could someone please let me know why this has happened, what ineligible is supposed to mean and if it can be rectified.
GetHuman630316 did not yet indicate what Facebook should do to make this right.
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Facebook

Hacked or Disabled Accounts issue
Reported by GetHuman630316
Apr 26th, 2018 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 181584 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman630316 started working on this issue
Apr 26th, 2018 6:54am
GetHuman630316 indicated the issue is not fixed yet.
Apr 26th, 2018 8:02am
GetHuman630316 indicated the issue is not fixed yet.
Apr 26th, 2018 8:03am

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