****o, So far I have contacted FB on two more occasions and have been totally ignored...

GetHuman630316's Hacked or Disabled Accounts issue with Facebook from April 2018

Help with my Facebook issue
****o, So far I have contacted FB on two more occasions and have been totally ignored, My name is Michael Jones I am a disabled person and a carer for my disabled wife who also has dementia, I had a fB account with sign in info************ under the name Michael Jones, p*** word ********mj. two days ago for some unknown reason FB shut down my account out of the blue and the message left was that I was "ineligible" I have been using that account for myself and my wife, it has contacts such as family, friends, and even carers who look after my wife in the mornings to get her up and ready for the day, so you can see how important this is to me and my wife. I would like someone at FB who has a little decency to please contact me and tell me why my account was shut down, I have an old account that at one time I couldn*t get into due to loosing my sign in info, I am now back on that but do not have all our contacts on it. could someone please let me know why this has happened, what ineligible is supposed to mean and if it can be rectified.
I trust that Facebook will make this right and come up with a resolution that is fair.
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Hacked or Disabled Accounts issue
Reported by GetHuman630316
Apr 26th, 2018 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 6 customers so far
Similar issue to 74379 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman630316 started working on this issue
Apr 26th 6:54am
GetHuman630316 indicated the issue is not fixed yet.
Apr 26th 8:02am
GetHuman630316 indicated the issue is not fixed yet.
Apr 26th 8:03am