I want to know why FTD once a high class reputable online florist has people working th...

GetHuman4113473's Complaint issue with FTD.com from December 2019

Help with my FTD.com issue
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Order number, Billing address, and Email address on the account (if applicable)
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman4113473's own words
I want to know why FTD once a high class reputable online florist has people working the customer service phone who are difficult to communicate with and why am I Gold Member who FTD is trying to add **.** delivery fee onto my orders for which I chose not to place. Something is very wrong with FTD although your website is beautiful but your service is horrible. I need to know why I paid for the Gold Member benefits yet I am not receiving them. Can somebody please tell me for I did call but the man I spoke to whom I could hardly understand kept asking me to place an order by phone. I will not place one order until I know why I am being charged the fees that are suppose to be waived as a Gold Member.*Regards,*Rebecca Hatcher

GetHuman4113473 did not yet indicate what FTD.com should do to make this right.

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FTD.com

Complaint issue
Reported by GetHuman4113473
Dec 17th, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 40 others
0 customers following this

Timeline

GetHuman4113473 started working on this issue
Dec 17th, 2019 10:09pm

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