Good Morning. This past weekend I booked three rooms for the Knights Inn, in Danvers Ma...
GetHuman-karakolb's Dispute a Charge issue with Expedia from October 2019
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The issue in GetHuman-karakolb's own words
Good Morning. This past weekend I booked three rooms for the Knights Inn, in Danvers Mass. We booked two rooms that would have two full beds, and one room with a king bed for a friend and her husband, that would need the extra room of a king bed. When we arrived to check in we were told the rooms weren't ready yet and to come back later in the afternoon. When we came back we were given three rooms with double beds in each. I requested they be given a different room to accommodate them since that is what I paid for, and was told there were no more rooms for us to switch to. When I spoke with one employee that night I was told I would be reimbursed the difference I paid more for the king room and to speak with the manager in the morning and she can complete the reimbursement . When I met the manager in the morning she refused to help me and told me it was my problem because I booked through Expedia. Not only did the couple have to sleep in separate beds that night, the staffing was rude. I am reaching out to see i can be reimbursed any amount for not getting what I paid for.
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