Good Morning. This past weekend I booked three rooms for the Knights Inn, in Danvers Ma...

GetHuman-karakolb's Dispute a Charge issue with Expedia from October 2019

Help with my Expedia issue
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-karakolb's own words
Good Morning. This past weekend I booked three rooms for the Knights Inn, in Danvers Mass. We booked two rooms that would have two full beds, and one room with a king bed for a friend and her husband, that would need the extra room of a king bed. When we arrived to check in we were told the rooms weren't ready yet and to come back later in the afternoon. When we came back we were given three rooms with double beds in each. I requested they be given a different room to accommodate them since that is what I paid for, and was told there were no more rooms for us to switch to. When I spoke with one employee that night I was told I would be reimbursed the difference I paid more for the king room and to speak with the manager in the morning and she can complete the reimbursement . When I met the manager in the morning she refused to help me and told me it was my problem because I booked through Expedia. Not only did the couple have to sleep in separate beds that night, the staffing was rude. I am reaching out to see i can be reimbursed any amount for not getting what I paid for.

GetHuman-karakolb did not yet indicate what Expedia should do to make this right.

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Expedia

Dispute a Charge issue
Reported by GetHuman-karakolb
Oct 28th, 2019 - a year ago
Fixed
Seen by 6 customers so far
Similar issue to 14412 others
0 customers following this
Items needed
Itinerary number
Email on account
Name on account
Phone number on account

Timeline

GetHuman-karakolb started working on this issue
Oct 28th, 2019 11:41am
GetHuman-karakolb indicated the issue is not fixed yet.
Oct 28th, 2019 4:00pm
GetHuman-karakolb indicated the issue is not fixed yet.
Oct 29th, 2019 4:28pm
GetHuman-karakolb confirmed the issue is fixed. Hooray!
Oct 31st, 2019 1:21pm