No refund for booking

GetHuman3756689's customer service issue with Expedia from October 2019

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The issue in GetHuman3756689's own words
Request a refund for at least part of the two weeks booked ... Booked hotel with expedia which when we arrived after an ** hour flight turned out to be a bed and breakfast, room was tiny, plaster coming off walls in bedroom and bathroom. I asked the owner did she have a bigger room as we were staying or * weeks and was advised there was another bigger room but they were keeping it for somone who may not want to go up two flights of stairs (as we had to). I told the owner the room was too small for that length of stay. We stayed one night as we were shattered after flight. The next morning we went for breakfast and her husband was so offhand it bordered on rudeness. I contacted expedia who contacted the owner and was told that we could not have any refund as they have lost * weeks potential booking. We have moved out and into a lovely hotel around the corner. I have just gone onto website and the hotel we left says it is sold out and no bookings available ....seems odd as our room which was paid for in full should be available. Have they taken another booking and therefore have been paid twice ? Very disappointing..this holiday has now cost a lot of money. Thank you
They now advertise they are fully booked. How can they be when the reason they told expedia they could notvrefund was because they had potentially lost a booking
I would like a refund as they have not proven tgat they could not relet the room. Have they deliberately left the room empty to save themselves having to service that room whilst holding onto my hard earned money.
First time. Paid in full.took reviews to be honest.
Spoke with expedia who say they spoke with owners
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Expedia

Expedia
Customer service issue
Reported by GetHuman3756689
Oct 13th, 2019 - a year ago
Not resolved
Seen by 13 customers so far
Similar issue to 13966 others
0 customers following this
Items needed
Itinerary number
Email on account
Name on account
Phone number on account

Timeline

GetHuman3756689 started working on this issue
Oct 13th, 2019 12:55pm
GetHuman3756689 indicated the issue is not fixed yet.
Oct 13th, 2019 12:56pm
GetHuman3756689 indicated the issue is not fixed yet.
Oct 13th, 2019 12:56pm
GetHuman3756689 indicated the issue is not fixed yet.
Oct 13th, 2019 12:56pm
GetHuman3756689 indicated the issue is not fixed yet.
Oct 13th, 2019 12:56pm
GetHuman3756689 indicated the issue is not fixed yet.
Oct 13th, 2019 12:56pm
GetHuman3756689 indicated the issue is not fixed yet.
Oct 13th, 2019 12:56pm
GetHuman3756689 indicated the issue is not fixed yet.
Oct 13th, 2019 12:59pm
GetHuman3756689 indicated the issue is not fixed yet.
Oct 13th, 2019 1:08pm
GetHuman3756689 indicated the issue is not fixed yet.
Oct 13th, 2019 1:08pm
GetHuman3756689 indicated the issue is not fixed yet.
Oct 13th, 2019 1:21pm
GetHuman3756689 indicated the issue is not fixed yet.
Oct 13th, 2019 1:21pm
GetHuman3756689 indicated the issue is not fixed yet.
Oct 14th, 2019 4:18pm
GetHuman3756689 indicated the issue is not fixed yet.
Oct 14th, 2019 4:18pm

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