Original Itinerary * **************ETIHAD AIRWAYS REF : KTCMPH*PASSENGER-* : FREDERICK...

GetHuman-omanmsl's Change Booking issue with Expedia from May 2019

Help with my Expedia issue
First: share to improve GetHuman-omanmsl's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-omanmsl may need:
Itinerary number, Email on account, Name on account, and Phone number on account
The issue in GetHuman-omanmsl's own words
Original Itinerary * **************ETIHAD AIRWAYS REF : KTCMPH*PASSENGER-* : FREDERICK ANTHONY FRANCIS CORDEIRO * &*PASSENGER-* : LORETTA MARIA CORDEIRO*We were booked MUSCAT TO NEW YORK on **MAY**** and Return NEW YORK TO MUSCAT **JUNE****. Unfortunately due to unforseen and unavoidable circumstances we are not able to do this trip.*Accordingly, we tried to exchange the tickets for a New Trip MUSCAT*MUMBAI on **AUG** and MUMBAI*MUSCAT ON **AUG** through the Expedia Website. *Expedia informed us (*) Flight Change Price Details & (*) Airline Credit for Future Use & (*) Total Due Today * $*.**. *However, the last stage of Confirming this New Itinerary, I got the Message Quote : Your payment didn't do through. Please check your information and try again. Unquote. We cannot understand this message as it is abundantly clear we have Airline Credit for future and $*.** to be paid today. Therefore $*.**Payment is due to Expedia (in US$)!!!*I have e-mailed Expedia : *****@***.com & *****@***.com, with scans of the relevant pages attached with my email. However I am not certain I will receive their response, but I definitely should . *I am a regular Expedia Member and have booked tickets and hotels through their website.*Would appreciate their urgent assistance to resolve this matter i.e. confirm our New Itinerary as required.**Thank you very much for your help to contact Expedia through your Service.* *Loretta Cordeiro.

GetHuman-omanmsl did not yet indicate what Expedia should do to make this right.

How GetHuman-omanmsl fixed the problem

We are waiting for GetHuman-omanmsl to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Expedia's attention and get better help faster. Tap below to get started.
Having Expedia issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Change Booking issue
Reported by GetHuman-omanmsl
May 18th, 2019 - 4 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 8982 others
0 customers following this


GetHuman-omanmsl started working on this issue
May 18th, 2019 3:26pm