Expedia Customer Service Issues

I recently had to cancel a booking via Expedia for a work trip to Victoria due to the cancellation of a course. I had purchased travel insurance to cover potential cancellations. Although my accommodations were reimbursed, the flight with WestJet was not covered by the insurance company. I believe Expedia should investigate this issue and take responsibility. I am disappointed with the level of support and service from Expedia. Kindly reach out to me promptly to discuss and resolve this matter.

Itinerary # [redacted][redacted] I booked a stay at Aloft In Harlem for 4/12 and 4/13. However, I had to cancel the reservation on February 22. Although I received a cancellation confirmation from Expedia assuring me of a full deposit refund, I had not been charged any deposit originally. Surprisingly, on April 15, Aloft charged me $[redacted] for the now-cancelled reservation. Upon contacting Expedia on 4/18, I was promised a resolution by 4/19, only to be contacted on 4/21 and assured that the matter would be resolved within 24 hours. As of Tuesday, 4/22, I haven't received any update or solution to this situation as yet. I have provided Expedia with screen shots of both the cancellation confirmation and the bank charge. My attempts to secure a refund for an erroneous charge have already consumed over two hours of my time. I am seeking a prompt $[redacted] refund and a substantial credit for my future booking to compensate for the time spent rectifying this mistake that was not mine to begin with.

Hello, I made a booking for the Edinburgh Marriott Hotel in Edinburgh for 3 adults from April 19, [redacted], to April 20, [redacted], through Expedia. I reserved a Superior Room with 1 King Bed (Larger Room), but upon check-in, the hotel staff informed me that the room booked through Expedia was a Superior Room with a double bed, which turned out to be a standard double room. The room provided was smaller than what I had intended to book. Additionally, there was no air conditioning in the room, making it uncomfortably hot. Despite my discussions with the duty manager, they were unable to accommodate my request for a larger room due to the hotel being full. The duty manager mentioned a refund for the inconvenience caused by the lack of AC but my concern remains that I paid for a superior king bed room and received a smaller room instead. As a regular customer of Expedia, I am disappointed with the service provided as I paid more for a better room but did not receive what I booked. I would appreciate a refund accordingly. Thank you, S.W.

Dear sirs, Regarding my booking from April 25, [redacted], under the names L.G. Fakhoury, N.G. Fakhoury, R.Y. Sfeir, J.S. Salameh, R.J. Salameh, S.J. Salameh, I had an issue with payment for Flight MEA on May 25, [redacted], from Beirut to Istanbul returning on May 29. Unfortunately, my credit card limit didn't cover the full amount of $[redacted].80. I successfully paid $[redacted].20, but $[redacted].30 was declined, leaving the transaction pending. My bank requests an email confirming the rejection of this partial payment and reassurance that the booking will be secured once the full amount is settled. I'd like to rebook and pay the total due in one transaction to avoid any further problems. Thank you.

Dear Expedia Customer Service, I am writing to seek help for my daughter and her husband who are unable to take a trip they booked through your company. They purchased flights from Boston to Reykjavik and then to Amsterdam, along with hotel accommodations, totaling $[redacted], including travel insurance. Due to unforeseen circumstances with a visa application, they are now unable to travel. Despite the nonrefundable nature of the bookings, we are hoping for some accommodation due to the unforeseen circumstances they faced. We believe this is an exceptional situation and are seeking clarification on why no flexibility can be offered. Any assistance you could provide to resolve this matter would be greatly appreciated. Thank you, Judy McKenzie

I booked a flight to Vegas through Expedia for August 1-4 with Air Canada. The flight times have changed twice, once on March 8 and again today. However, I did not receive any email notifications for these changes, which is frustrating as it has affected my trip planning. When I called to change my flight on March 8, two representatives initially claimed the new flight number didn't exist, but upon requesting to speak with a manager, they confirmed it did. This whole process took 3 hours over the phone. When I asked about canceling my flight today due to the second change, I was informed it would take 6-8 weeks for a refund, while my friends were told 5-6 business days by Air Canada. Additionally, the frequent flight time changes have caused significant inconvenience, with my original early morning arrival now delayed to late evening with a 12-hour layover. I would appreciate clarification on these issues. Thank you.

Our flight was initially scheduled for Sunday, April 28th at 5:40 pm, but it was delayed until 10 pm. However, while en route to the airport at 7:26 pm on the same Sunday, we received an email notifying us that our flight had been rescheduled to 12:55 am on Sunday, April 28th, a staggering 18 hours after its original departure time. Despite our best efforts to reach your customer service through chat, each agent we spoke to pointed fingers at the airline for the time change, though it was evident that your failure to inform us at least 24 hours prior was the issue. As working professionals and students, we cannot incur any additional expenses due to this error. We demand your prompt cooperation and attention to resolve this matter urgently. Our priority is to secure a fully covered flight back to Beirut as soon as possible, as the current situation is unacceptable. Thank you, PS: [redacted][redacted] Expedia itinerary number

Itinerary: [redacted][redacted] Confirmation: W75wuu Case: S-[redacted]54 I am writing to express my disappointment about my recent trip on April 10, [redacted]. My daughter, Julia, and I experienced a series of issues during the journey. Despite receiving an email about a flight delay, we arrived at the airport on time. Upon check-in, I raised concerns about catching our connecting flight to Paris. The reassurance from the Kenya Airport Representative did not ease my anxiety. After landing in Kenya, we faced confusion at the transfer counter and missed our flight. The subsequent arrangements for an overnight stay were chaotic. Waiting for luggage was frustrating, and the overall experience was distressing, especially for my daughter. The lack of assistance and organization from Kenya Airways left us feeling stranded. I am requesting a refund for our tickets and urge you to rebook our return flights with an alternative airline due to this unsatisfactory experience. Please contact me urgently to address this matter. Thank you. - Christa Marie.

I am writing about Itinerary #[redacted][redacted]. I had a reservation for the Chelsea Hotel Toronto for 2 nights (Apr 26-27). Upon check-in at 10 pm, we were first placed in a noisy room on the 11th floor with a group of teenagers. After requesting a room change, we were moved to the 14th floor, where we encountered a foul smell in the hallway and room, along with cleanliness issues in the elevator. The room's layout was not as expected from the pictures, with the TV positioned off-center, and the low-quality resolution made it difficult to watch. Despite trying to use a laptop for entertainment, the unstable Wi-Fi kept disconnecting. A maintenance worker arrived unannounced to check the sink, disrupting our stay. When attempting to take a bath, there was no hot water. After a disappointing experience following a long flight, we left the hotel at midnight. Despite the front desk clerk's assurance of noting our grievances to prevent charges, no action was taken. In dealing with Expedia customer service, we faced delays and ultimately were informed of being charged for one night. The subpar hotel experience was exacerbated by unsatisfactory service from Expedia. I find it unjust to be charged $[redacted] for a mere 1.5-hour stay in such poor conditions. I respectfully request a refund promptly. Your immediate attention to this matter is appreciated.

Itinerary #[redacted][redacted]: My spouse and I traveled to Cleveland on Friday, March 29th to assist a neighbor in bringing their spouse home from the Cleveland Clinic after a heart valve replacement procedure. Despite being initially told the patient would be discharged on March 31st or earlier, I booked accommodation for Saturday, March 30th as a precaution. Following booking via my iPhone, I received a text offering cancellation insurance, which I purchased for $9.00. Subsequently, when the patient was discharged on March 30th, we canceled the hotel reservation. Despite providing all necessary documentation, AIG Travel denied our refund request. Following failed attempts with Expedia and the hotel directly, I find myself in a difficult situation financially and regret my oversight. I kindly request a refund of the $[redacted].34 charged for the hotel room.

I used Expedia to book two premium economy seats for my flights from LAX to Bangkok but faced issues with the reservations being canceled and seats not being booked as expected. Despite paying additional fees, the premium seats were not secured for all legs of the journey. After spending time and money to rectify the situation, I now request Expedia to upgrade us to premium economy seats for the return flights. EVA informed us that only Expedia can address this oversight. I have faced inconvenience and additional costs due to this mistake, and I urge for a prompt resolution by providing the seats we initially paid for. I remain hopeful for a favorable outcome. Thank you.

I spoke with Customer Service agent Sean this morning. He successfully rebooked my room at M Hotel Manila after I accidentally canceled while trying to update the guest list. Sean managed to book the same dates and correctly list my fiancé, Lyne B. Liguid, and her two children as guests, just as I had originally requested. The first booking at M Hotel Manila was #[redacted][redacted], and the rebooking by Sean is #[redacted][redacted]. I am currently waiting for confirmation of the refund for the original booking, as there is a 13-hour time difference between here and the Philippines, and there was no M Hotel Manila manager available this morning to process it. Please keep me updated at your earliest convenience. Dan Kennedy at [redacted] or [redacted].

I am dissatisfied and frustrated with the service I received from your company. I initially booked a flight from Barbados to Ft. Lauderdale to Las Vegas for May 1st to May 9th with a confirmation number of [redacted][redacted] on Jet Blue, purchased on March 24th, [redacted], to attend a seminar in Las Vegas. Another ticket for May 1st to 8th was also bought on the same day and canceled on April 4th with confirmation number [redacted][redacted] on Jet Blue. Upon arriving at the Grantley Adams Airport in Barbados for check-in, I was informed I was not on the flight, contradicting the information provided to me. Following calls with Expedia and Jet Blue representatives, it was revealed I was never confirmed as a passenger by Expedia, leading to added expenses and inconveniences for me. I am seeking compensation for having to purchase additional tickets and incurring extra costs due to the mix-up. The customer service I received, while friendly, was not helpful or sympathetic to my situation. I am expecting a prompt resolution and full reimbursement for my out-of-pocket expenses. Thank you, Tenika Tang

I planned a special birthday trip to Brazil to visit my fiancée, who lives in another country. Despite requesting time off work months in advance, I missed my flight due to a passport issue while applying for her visa. My fiancée is upset, and I'm paying for the wedding alone since my parents are going through a divorce. Dealing with Expedia in the past was frustrating, and now I need assistance to reschedule my flights. I prefer not to cancel and just change the dates. It's discouraging as an Expedia customer to face challenges like this. I hope for a solution without the long wait times experienced before.

I tried to input your follow-up number, but it appears to be masked. How can I provide you with that number? Please advise urgently. Kindly follow up on case number M-[redacted]0. Please refer to the email below from your executive team.

My son and daughter surprised me with a trip to Myrtle Beach for my birthday. Check-in was scheduled for Tuesday, April 16, [redacted]. However, on the morning of the 16th, I received a message from the hotel that the office was closed and they needed to get in touch with me to arrange key pick-up. Despite my numerous attempts to contact them, they only returned my call around noon on the 16th. The hotel requested a $[redacted] security deposit via credit card, which I do not have. Even though my son's credit card was used to book the vacation, they refused it. As a result, I had to cancel the trip. After speaking with the hotel, I tried to cancel the trip through the Expedia website but mistakenly canceled the insurance policy instead. I contacted Expedia for assistance, but they were unable to resolve the issue. I am extremely disappointed with this experience and expect a proper resolution.

My daughter's flight from Minneapolis to Houston with United flight B6XHO9 on April 12th was delayed, causing her to miss her connecting flight to College Station. Despite being offered a flight the next afternoon, she had to rent a car for $[redacted] to reach her destination. Additionally, both her return flights from College Station to Houston and from Houston to Minneapolis were canceled, leading to her spending over $[redacted] on new tickets. I had checked her in earlier, but I'm uncertain about the events that followed. It has been a costly and inconvenient trip for both of us, and I believe that refunds for the three affected flights are warranted.

I booked a flight through Expedia with the itinerary number [redacted][redacted] under the last name Martin. My flight confirmation code is N0ZB44. I need to cancel the return portion of my flight on May 13. I tried following the cancellation instructions on the Expedia website, but I couldn't make it work. I'm currently in Taiwan and can't reach Expedia's customer support in the US by phone. Could Expedia support please contact me through the email address linked to my account? You can find my email contact details on my account by using the itinerary number. Thank you for your help.

I am seeking information about my hotel booking in Alaska for July [redacted], which I misplaced. I booked it on February 7th, and the amount charged was $[redacted].06. The reservation was arranged through Expedia. I made the payment using my Mastercard. For any assistance, please contact me via email at [redacted], or call me at [redacted] or [redacted]. My name is Liora Gvion.

I recently made a hotel reservation through the United Mileage website, but when I needed to change it, I ran into some issues. Even though my confirmation email said it was powered by hotels.com and listed the hotel's phone number, the hotel informed me that the reservation was actually made through Expedia. When speaking to Frank at Expedia, he advised me to purchase a Google Play card for the exact amount of the room ($[redacted]) to make the change. Unfortunately, after buying the card, there was a misunderstanding with the card number leading to it being stuck in the system. I was then told by Jay N. to buy a $[redacted] Google Play card, which I couldn't afford. Despite the error in entering the card number and the impractical solution proposed, I was left without a resolution and feeling like this whole process seemed suspicious. I just want a refund for the Google Play card I purchased that turned out to be useless.