Expedia Customer Service Issues

Regarding Itinerary #[redacted][redacted], I encountered an issue on May 2, [redacted], upon arrival at the car hire desk where the closed agency left me stranded without the vehicle I had reserved. Despite my attempts to resolve this with Sixt through conversations and emails, they deny any responsibility for the situation at Tirstrup airport. The stated office hours on my itinerary were from 8:00 am to midnight, but due to flight delays, I arrived at 8:00 pm instead of 6:00 pm for my car hire appointment. This forced me to seek alternative rental options as there were no nearby hotels. Sixt has declined to reimburse me the CAD $[redacted].28 and directed me to contact Expedia, where I made the original booking and payment. I am kindly requesting a refund for the mentioned amount. Thank you, R. W.

Upon arriving at JFK yesterday at 9pm for my 10pm flight to Manchester, I encountered the unfortunate situation of the booth being closed, leaving me unable to retrieve my booking pass or check in either in person or online. The primary purpose of my trip was to attend a doctor's appointment in Manchester, which I couldn't reschedule. The rebooking fee was exorbitant, and losing a day out of my 3-day trip made the option unfeasible for me. With two more flights scheduled for tomorrow and Wednesday to Madrid before returning to New York, it didn't make sense to rebook without being able to reschedule the appointment. The next available flight would have been the following evening, which was not conducive to my plans. I would appreciate any accommodation for the lost flights. Thank you.

I made a reservation at the Quality Inn in Heber Springs, AR for May 10 for a one-night stay with a check-in. I requested a handicap room through Expedia with confirmation number [redacted]7. Unfortunately, upon arrival, the hotel did not have a handicap room available, no elevator, and my room was on the 2nd floor. Despite the challenges, the staff tried to assist with the TV not working, and after encountering multiple issues, they mentioned that there would be no charge for my stay. However, I recently noticed a charge of $[redacted].61 on my VISA for the night. I have reached out to the hotel manager, Lisa, who said she will look into this matter.

Hello, I am Valerie Garcia. I made a reservation with you for the end of March in Las Vegas. My trip was supposed to be on the 29th and the 30th. I recall cancelling weeks before my trip as we found other accommodations. Unfortunately, the day before my trip, I lost my phone with all my important information and wallet, leading me to cancel the trip. To my surprise, I later discovered I was charged for the room I believed I had cancelled. While searching for my cancellation confirmation, I found two different reservations for the same day. It seems there was a mix-up causing me to be charged $[redacted].37 for the full price of the room, not just a non-refundable fee. I have had positive experiences with your company in the past, and I trust we can resolve this matter promptly.

Hello, my name is Valerie Garcia, and I made a reservation with you for the last weekend in March at the Sugarland in Vegas. I canceled a few weeks before my trip as we found other accommodations. However, the day before my trip, I lost my phone, which had all my necessary information and passwords, along with my wallet, preventing me from making the trip. A few days later, I noticed I was charged for the room that I had canceled. Going through my emails, I discovered multiple reservations for the same day. I am now out $[redacted]. Marriott directed me to contact you regarding this issue. This is the first time I have encountered a problem booking through your service, and I hope we can resolve this matter promptly.

I would like to request a full refund for my round trip ticket from RDD to SFO on May 13th returning on June 5th. My ticket number is [redacted][redacted]. The flight was delayed, causing me to almost miss my connection to London. Despite being assured the boarding time was later, my seat was given away when I briefly stepped away to take a phone call. This led to my ticket being canceled without notice and me having to rent a car for a long drive to SFO to catch another flight. I only found out about the cancellation upon my arrival in London. The situation was chaotic, and I feel the agent in Redding mishandled everything. I urgently need this matter resolved so I can return home as planned on June 5th. Thank you for your prompt attention to this issue. S.G.

I made a booking at the Seaton Lane Inn in Seaham with reservation number [redacted]20 through NUSTAY, a partner of the inn. After realizing I booked the wrong night for the 17th of May instead of the 16th, I promptly contacted NUSTAY to rectify the mistake. Despite emailing them and not receiving a response, I contacted the hotel directly, and they quoted a new price of £67.50, which I accepted. However, upon arrival, the hotel claimed they had only received £57.50 from Expedia, causing a discrepancy in the payment. NUSTAY confirmed that I had paid them £66 in total, so I was confused about the difference and why I was being asked to pay an additional £10.13. This situation was quite frustrating, and I hope it can be resolved promptly. - Sue S.

I had to cancel my booking from Ithaca to Cincinnati on May 15-18 due to a canceled business seminar. I now need to book a round trip from Ithaca to Philadelphia for May 28 to June 2 with the same airline, American. According to Expedia, I have transfer credit available. I am requesting Expedia to transfer the credit from the canceled Ithaca to Cincinnati flight to a new booking from Ithaca to Philadelphia on May 28. Similarly, I would like the credit from the return Philadelphia to Ithaca flight on May 18 to be applied to a new booking from Philadelphia to Ithaca on June 2. I have not booked the flights yet and do not wish to pay upfront as I am seeking to use the transfer credit. It would be helpful to speak with a representative, as I feel discouraged by being advised not to call without a flight within 72 hours, which gives the impression that the airlines are more interested in profit than assisting customers.

Regarding my trip with Etihad Airways, I had to cancel my flights from Muscat to New York and back due to unforeseen circumstances. I tried to exchange the tickets for a new trip from Muscat to Mumbai on August 7th and Mumbai back to Muscat on August 17th through the Expedia website. Even though Expedia indicated that the Flight Change Price Details and Airline Credit for Future Use led to a total due of $0.00, I encountered an error message stating my payment did not go through when confirming the new itinerary. I have already emailed Expedia at [redacted] and [redacted] with the necessary documents attached. As a loyal Expedia Member, I am seeking their prompt resolution to confirm the new itinerary. Any assistance in contacting Expedia would be greatly appreciated. Thank you for your support. Fredrick A. F. Cordeiro & Loretta M. Cordeiro.

I recently corresponded with Holiday Inn Regents Park London and shared my concerns, which they redirected to Expedia. Dear Ms. Costa, I am now back in Los Angeles, CA with my wife and have had some time to reflect on our stay at your property on April 30th. I must express that the overall atmosphere of the hotel did not meet the high standards associated with IHG that we anticipated. Despite being aware that Holiday Inn isn't the most luxurious brand under IHG, we expected a better experience. Here are the details: Although the front desk staff were friendly, they seemed somewhat unknowledgeable. They were unaware of a concierge lounge when I inquired about it. Furthermore, when I requested an upgrade based on my Platinum status, they offered only [redacted] IHG points, asserting that all rooms were identical. I also asked about complimentary bottled water in the room and was informed it should be there. We were assured our luggage would be promptly delivered to our room. Coming from a delayed flight from Amsterdam, we were fatigued and eager to rest. Upon entering our room, we were taken aback by its small size. We quickly discovered that the front door and bathroom door couldn't be open simultaneously as they collided. The carpet was stained, the bathroom was extremely cramped, and there were no washcloths or bottled water provided. I had to request these items from downstairs, which took approximately 20 minutes to arrive along with our luggage. With no storage space for our numerous bags and noticing stained and damaged hallway carpets, our dissatisfaction continued. We had an early tour planned for the following morning and despite returning late in the evening, we left the hotel at 8 pm after using the room for just one night. We prepaid through Expedia and requested a refund for the two additional nights which we did not stay. We were advised to contact Expedia for the refund, but if you can facilitate the adjustment directly, it would be greatly appreciated. I will reach out to Expedia if necessary. Thank you for your attention to this matter. I have also reached out to Expedia for assistance through their customer service platform but have yet to receive a response. Thank you for any help you can provide. Sincerely, William M.

Hello, I wanted to share my experience at a hotel in Mexico City that left me feeling very disappointed. The check-in process was quite chaotic and the staff was very unfriendly. We were provided keys for 2 out of 3 rooms well past the 3 PM check-in time, at around 4:15 PM. Upon entering the rooms, we found that one had no air conditioning and the other lacked a fan, which was unacceptable. After waiting in line at the lobby for an additional 25 minutes, we decided to check out due to the small rooms and lack of amenities. The staff member did not ask us to complete any paperwork or provide details about the cancellation policy. I am dissatisfied with this experience and am requesting not to be charged for anything related to the reservation under my name, Tyler Collins, with the reservation number [redacted]. Please reach out to me to discuss how this issue can be resolved. Thank you, Tyler Collins

I contacted customer support to inquire about canceling and rebooking my flight for the next day. The conversation lasted for two hours, and at no point was I informed that it would cost me more than the additional fee. Despite asking repeatedly, the representative consistently mentioned a total cost of $[redacted].48, not $[redacted].10 as was charged. I am disappointed as I would have rebooked the ticket myself if I had known the true cost. I have spoken to supervisors, waited for an hour on hold, but the issue remains unresolved. I believe the original representative provided inaccurate information about the cost, and I am seeking reimbursement for at least part of the additional charge. Waiting for hours to speak with customer service is also not ideal. I have been a loyal Expedia customer, but unless this matter is resolved, I may reconsider using or recommending your services in the future. Itinerary #[redacted][redacted].

Subject: Expedia Flight Reservation Refund Update Dear Charlene F., We are reaching out regarding your recent attempt to book a flight with WestJet through Expedia. Although the reservation did not go through on our end, a pre-authorization was placed on your card. As the booking was not confirmed, the transaction was voided, and the funds have been released. You should expect to see the refund back in your account within the next 2 to 3 business days. If you have any further inquiries, please feel free to reach out to us. For additional support, you can contact Expedia Customer Service at 1-[redacted]-EXPEDIA (1-[redacted]) or 1-[redacted]. Please reference Customer Case ID: S-[redacted]67 for assistance. Thank you for selecting Expedia for your travel needs. Sincerely, Expedia Customer Care

Subject: Regarding Booking Ref. YHFJY - Air India Hello Expedia Travel Team, I am reaching out regarding my recent booking under reference YHFJY with Air India. Unfortunately, due to a delay in Flight AI [redacted] from Dubai to Delhi on 10-May-[redacted], my connecting flight AI445 from Delhi to Leh (IXL) was missed. Air India was unable to provide an alternative option on the same day, creating a disruption in my travel plans. As a result, Air India canceled my tickets for the Delhi to Leh (AI [redacted]) and BOM to Dubai (AI [redacted]) flights, offering a [redacted]% refund for both sectors. I have attached the refund confirmation issued by Air India. They have advised me to contact you directly to process the refund promptly. Please review the attached [redacted]% refund documentation and proceed with the reimbursement for both flight sectors at your earliest convenience. Despite my email inquiry on 19th May [redacted], I have not received a response yet. Thank you for your attention to this matter. Best regards, Shirish D. Dubai

Subject: Refund Request for Air India Flight Disruption Dear Expedia Travel Team, I am writing regarding my booking under PNR YHFJY with Air India. Unfortunately, due to the delay of Flight AI [redacted] from Dubai to Delhi on May 10, [redacted], I missed the connecting flight AI445 to Leh (IXL). Air India was unable to provide an alternative arrangement on the same day, causing a disruption to my entire travel itinerary. Consequently, Air India canceled my tickets for the Delhi to Leh (AI [redacted]) and BOM to Dubai (AI [redacted]) flights, offering a full refund for both sectors. I have attached the [redacted]% refund issued by Air India for your reference. Air India has advised me to contact Expedia to process the full refund for both sectors promptly. I kindly request your immediate attention to this matter and appreciate your prompt assistance in refunding the respective amounts for the affected flights. Thank you for your cooperation in resolving this issue. Sincerely, [Initials]

Hello, my name is Judy J. In [redacted], Rachel C. made bookings and confirmed via Expedia for both of us to travel to JFK, New York on JetBlue Airways. My booking had to be canceled. The details of my booking and confirmation are: Booking ID - UIYGYJ Confirmation - PGQWHQ (JetBlue Airways) Ticket #[redacted][redacted] Itinerary #[redacted][redacted] I was given a one-year credit to travel to the USA. I called JetBlue this morning to make a booking, and they advised me to do it through Expedia. I would like to book a roundtrip flight from Port of Spain to New York JFK on Economy class from September 24, [redacted], to October 8, [redacted]. For any further communication, please reach out to me at [redacted] Thank you.

I recently booked a hotel through Expedia for May 31-June 3. Due to unforeseen circumstances, I need to reschedule my trip to July 5-8. I purchased insurance, expecting protection in such cases, but have faced challenges changing my dates instead of cancelling. I am willing to pay a small fee, but find it unreasonable to be charged a penalty equal to the entire stay. We were excited about this trip, but it has become a nightmare. If this issue cannot be resolved, I will not use Expedia again. I have always had positive experiences with Expedia until now. I appreciate your assistance. Dawn S. Itinerary # [redacted][redacted]

Upon arriving at the hotel, the exterior seemed fine, but the interior was a different story. The moment we stepped inside, we were hit with a foul smell. There was no one at the front desk, so I had to call for assistance. The atmosphere was so unsettling that I felt unsafe staying there. Meeting peculiar individuals along the way, like the old woman and the couple having a heated argument, only added to the discomfort. The experience felt more like a visit to a run-down building rather than a hotel. Concerned for our safety, I decided to cancel our reservation. We had to find alternative accommodation, although it was pricier than the original booking. I am seeking a refund for my unusable booking at Extended Stay due to the unpleasant conditions encountered.

I recently canceled hotel reservation #[redacted][redacted] and used a $[redacted].00 travel coupon along with my credit card. However, after canceling, I realized that the coupon was not refunded to my account. On May 24th, I spoke with a representative from Expedia.com who assured me the coupon would be available within 24 hours, but it has not been refunded yet. I would greatly appreciate it if you could refund the coupon and provide confirmation. Thank you. - Elena D.

I booked a motel through Expedia believing it had a no pet policy due to my severe allergies to dog dander. Unfortunately, upon arrival, I found dog hairs on the bed and learned that the motel was pet-friendly through my own investigation. I began feeling unwell and now my belongings and car are contaminated with dander. I attempted to contact Expedia for assistance, but could only reach an automated message that did not provide the necessary options to address my issue.