I booked a room at the Holiday Inn Express in Arras, France for the night of **th Febru...

GetHuman2461468's customer service issue with Expedia from March 2019

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The issue in GetHuman2461468's own words
I booked a room at the Holiday Inn Express in Arras, France for the night of **th February **** on **th September ****. I subsequently received correspondence from IHG hotels saying that I could book the room cheaper directly through their website. i proceeded to book through their website and believed that by booking the room via IHG website, that my previous booking via Expedia, would be cancelled. When I arrived at the hotel on **th February, I was informed that I still had * rooms booked. They will confirm that I only used one room. i would like my booking costs refunded please.
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Customer service issue
Reported by GetHuman2461468
Mar 12th, 2019 - 5 mons ago
I have an issue with Expedia too
Not resolved
Seen by 2 customers so far
Similar issue to 6669 others
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GetHuman2461468 started working on this issue
Mar 12th 3:07pm