Expedia Customer Service Issues

I recently booked a hotel room for individuals experiencing homelessness. Upon their arrival, additional fees were requested, which I was not informed about beforehand. Despite the guests not having the money, the hotel wanted to charge them $25 or $[redacted], promising a refund onto the card. However, the staff member handling the payment was unfamiliar with the process and was repeatedly declining the transaction, leading to involvement from the fraud department due to incorrect input of the expiration date. I felt troubled as providing my card details to the homeless guests posed a breach of confidentiality. Unfortunately, the hotel's condition was unsuitable for habitation, and although I preferred a refund, Expedia stated the booking was nonrefundable. It was distressing to witness the homeless individuals enduring a 2.5-hour ordeal just to access the room. Despite my card being eventually approved, I am deeply upset with both Expedia and the hotel for their treatment. I plan to lodge a complaint with the BBB and raise awareness about the appalling experience faced by the homeless guests, including the lack of basic amenities like a TV remote and adequate bedding, especially considering one of the guests was an 82-year-old individual. This situation was a disgraceful occurrence that should not be repeated.

I have a reservation booked for Homewood Suites in Birmingham on June 8. I am reaching out to see if it would be possible to either transfer this reservation to a Homewood Suites in Atlanta or cancel it due to unforeseen circumstances. We are traveling with our 6 children, including 2 recently adopted kids aged 16 and 18, to Disney World. We discovered that they have a biological sister residing in Atlanta, who has agreed to meet them on June 8. Given the opportunity for this reunion, we would like to adjust our plans to stay in Atlanta to facilitate a visit with their sister. I understand that the reservation is non-refundable, but due to the unique circumstances, we kindly request assistance in changing the location of our stay to Atlanta without incurring additional fees. Your understanding and support would be greatly appreciated as we navigate this situation with our family.

Hello, my name is Naomi Huynh. I had a scheduled flight on 01/25/19 from Atlanta, GA to Philadelphia, PA with Spirit Airlines, which was booked through Expedia. My itinerary number is [redacted][redacted]. The outgoing flight to Philadelphia was Spirit Airlines flight [redacted]. Despite checking in, going through security, and waiting at the airport for 3 hours, I missed the boarding due to unclear communication and lack of notifications from Expedia. Several other passengers also missed this flight. The airline employee mentioned the flight was overbooked, offering the next flight in 24 hours, which did not suit my weekend travel plans. Even though I had a return flight to Atlanta with American Airlines, I missed this as well because I couldn't reach Philadelphia. I have reached out to Spirit Airlines but they have been unresponsive. I understand the trip is non-refundable, but I did not voluntarily miss it. I am seeking a refund for this missed opportunity. Thank you for your assistance.

I have tickets to fly from Mexico City to San Juan on March 12 with reservation codes RHADTS and BDWOXC on flights COPA CM [redacted] and COPA [redacted]. Despite payment, the Expedia app states the return fare has not been paid. I have a return ticket for March 23, but due to medical reasons requiring a second skin cancer treatment in Puebla at Angeles Hospital, I need to change it to March 16. Additionally, I have a car reserved for March 12-16 and need to confirm this. I also had a reservation at Howard Johnson Town Centre in Mayaguez but can't find it. I'm unable to contact Expedia Mexico with my Puerto Rican cell phone. I'm seeking assistance via email or a customer service number. To summarize, I must change my return flight, confirm the car rental, and book a hotel for the same dates. If there are shorter flight options available, I'd appreciate the information due to my health condition.

Subject: Issue with Hindu Veg Meal Request on Air China Flight I am writing to address a serious concern regarding the Hindu Veg meal request for myself (MUKESH PURI), Neha PURI, and our 4-year-old daughter, Amaira PURI on flights PC887N from Delhi to Beijing and Beijing to SFO booked through Expedia. Despite confirming the special meal request with Expedia, upon boarding both flights, it was brought to our attention that our names were not on the list for the Hindu Veg meal. As strict vegetarians, this was extremely distressing, especially since my daughter is allergic to non-vegetarian food and we had a 24-hour journey ahead. We were left with no food options for her other than chocolates, which has now caused dental issues. The unavailability of vegetarian options or even basic fruits led to discomfort and affected our health during the journey. This negligent treatment of customers is unacceptable, and I urge for a resolution to compensate for the distress caused to my family's health and well-being during the flights. I expect a prompt response from Air China to rectify this matter and prevent such incidents in the future.

I am experiencing difficulties changing my password. Despite speaking with multiple customer service representatives like Winston, Helen, and Ellie, I have not received any emails to reset my password. Even after a supervisor assured me of sending updates and itineraries on Feb. 21 or 22, I still have not received any communication. Although I do receive promotional emails from Expedia and my name is displayed correctly on the website, the email for password reset is still missing. I am concerned about the lack of resolution and the impact on my trust in Expedia. My contact email is [redacted], and my cell phone is [redacted]. I look forward to a swift resolution to this matter so I can continue using Expedia services without any further issues.

I am seeking assistance regarding a refund for my flight on 2/20/[redacted], Itinerary #[redacted][redacted]. I had three phone conversations with the waiver department on the evening of the 20th. I was assured a refund of $[redacted] for the flight since I had purchased the waiver. While I did receive a refund for the hotel, the refund for the flight is still pending. Changes were necessary on the 20th due to a flight cancellation from ORD to RST, disrupting my trip to medical appointments at the Mayo Clinic in Rochester, Minnesota. Several flights were canceled due to severe winter storms affecting all hubs of the route. I am unsure why the refund has not been received yet, considering I was informed that the waiver covered it. I would appreciate confirmation that the refund is being processed as promised and an update on when to expect it.

I made a reservation on Expedia (Expedia Itinerary number: [redacted][redacted]) for the wrong date, March 10, and promptly canceled it. This mistake occurred when I went back to a previous page for more information, and the dates changed automatically to March 10, instead of my intended dates of March 25, 26, and 27. I only noticed the error when I received the confirmation email showing March 10. I quickly rebooked directly on the hotel's website for the correct dates of March 25, 26, and 27. The hotel suggested contacting you to explain the error and request the charge to be waived. Please contact me as soon as possible to confirm. Thank you. Helen L. Watson

To whom it may concern, I have been a loyal customer of Expedia for many years, relying on the platform for all my travel needs. Regrettably, recent experiences have led me to a decision to cease using Expedia and its affiliates in the future. I recently booked a flight for my mother and purchased Travel Guard insurance due to her health concerns. Unfortunately, she cannot proceed with the trip as planned. Despite this, I am unable to obtain a refund as no actual expenses were incurred. Discovering negative reviews regarding the Travel Guard insurance, I feel misled by this offering and regret not researching it further prior to my purchase. Yours sincerely, Christopher S. [redacted] Itinerary# [redacted][redacted]

I am encountering difficulties with my travel plans due to a misunderstanding. Despite informing the hotel of my situation and their agreement to cancel based on my terms, they require Expedia to confirm the cancellation. I am not canceling my trip but rather correcting a booking error. Initially, I unknowingly reserved the trip for only one person at $2,[redacted], realizing later and booking for two at $3,[redacted]. I reached out to Expedia to cancel the initial booking, but I am struggling to receive assistance. I aim to rectify the situation without incurring additional fees for the hotel stay at Barcelo.

I've spent around seven hours dealing with this issue. In February [redacted], an Expedia manager told me a refund would take 7 to 10 days, but it was actually processed the next day for part of the problem. The online reservation I made didn't show up at the hotel check-in, so I had to make a new reservation at the front desk. However, the original reservation was actually for a week later which resulted in two charges on my credit card. The hotel had put a hold of $[redacted] on my card, causing inconvenience during my business trip. Manager Fernando gave me a $[redacted] coupon for the trouble last month. Recently, I made another reservation with Expedia at the same hotel and was charged $91.79 instead of the agreed $2. I am requesting reimbursement for the charge and for the seven hours spent rectifying this issue as my company's time is valued at $75 per hour, totaling $[redacted].79 due immediately.

I had a frustrating experience with a representative at Expedia who mistakenly cancelled my trip, causing me to spend hours on the phone late into the night. I was worried about my 18-year-old daughter who needed to return home from college. It was chaotic with sounds of family and friends in the background, making me wonder how they could focus on changing flights. Despite not providing the itinerary number, after speaking to six different people, the issue was ultimately resolved by a helpful representative named Ernesto at 2:45 am. All I received was a brief apology, but I hope my daughter's flight goes smoothly the next day. It was a stressful situation, and I had to go to work in the morning, feeling like my concerns were not properly addressed until Ernesto quickly fixed the problem.

I purchased two air tickets for two adult travelers from South Africa (Or Tambo International Airport) to Lusaka (Kenneth Kaunda International Airport) on February 22, [redacted], through RwandAir on an online application for $[redacted].16. On February 23, I canceled the flight due to being unable to travel. I received an email from Expedia stating I would receive a refund within 10 days, but I haven't received it yet. When I contacted RwandAir sales in Lusaka about the delay, they mentioned that as the ticket was purchased online, they are not responsible for the refund. The literary number is [redacted][redacted]. Any help would be appreciated.

I need to cancel my paid flight and get a refund. The constant flight schedule changes by Aeroflot have caused inconvenience, especially for my dog's transportation arrangements to Geneva. I attempted to contact the Zurich number but only found German or French options, making it difficult to communicate effectively. S.K. Wong

I encountered an issue with my hotel booking through Condodirect, possibly conducted via Expedia. I was mistakenly charged for two separate three-day hotel stays at $[redacted] each. Despite canceling with the Floridian Hotel, I was informed that I needed to cancel with Expedia. Attempts to contact Expedia were unsuccessful as they couldn't locate the reservation under my name, Doreen Romero-Quilit. The guest for the reservation is Christopher Romero. The cancellation number from the Floridian Hotel is [redacted]. I'd appreciate it if you could investigate this matter and issue a refund promptly. I have decided not to use Condodirect again due to this inconvenience. Please credit the amount back to my account. For further correspondence, my son's email is [redacted] Thank you for your attention to this matter. -Doreen Quilit

I made a booking from Mexico for a hotel and airfare. The hotel I booked was the Majestic Elegance in Punta Cana, and the flight was from Vancouver, Canada, to the Dominican Republic. I currently live in Mexico and have a Mexican bank account with a debit/Visa card from Intercam. The booking for the Majestic Elegance cost $60,[redacted].68 pesos, which was charged to my debit card. Unfortunately, the flight booking from Vancouver to Punta Cana was declined because it required a Visa card and payment in Canadian currency. Subsequently, I had to cancel the entire trip. However, I noticed that the charged amount was still deducted from my Mexican bank account. After contacting the call center, they assured me that the amount would be refunded within 3 to 5 working days. Despite following up on February 23, today is March 10, and I am still awaiting the refund. I have been a long-time user of Expedia and Hotwire without encountering any issues. My booking number is [redacted]97, and I am eager to receive a prompt response regarding this matter.

My experience with NU car rental in New Zealand was disappointing. Upon booking through Expedia, I discovered that NU has no presence at the airport, causing confusion as their locations are off-site from the Auckland and Wellington airports. The incorrect addresses provided in Expedia added to the frustration, with the Wellington return location situated in a dark residential area with poor signage. Calling customer service also proved unhelpful, with unclear emergency contact information provided. I recommend clarifying that pick-ups are offsite, not at the airport, and updating the correct addresses on booking platforms. Additionally, the lack of inspection upon drop-off due to offsite location hours is unsettling. As a seasoned traveler, this was one of my worst experiences, and I hope for improvements in service for future customers. Thank you. - BVB

Hello, my name is NeeCee M Tremblay, and I have a scheduled flight to San Diego from April 3, [redacted], to April 17, [redacted] (Ticket #[redacted][redacted]). I would like to change my return flight from San Diego, CA to the week of April 8-13, [redacted] (1 week earlier) due to a family emergency. My daughter is having an emergency C-section on March 17th, earlier than her original due date of April 7th. I have attempted to cancel, gift the ticket to my son, or postpone to a later date without success. I kindly request to change my return date. Thank you for understanding. I await your response. Sincerely, NeeCee

I am writing to address concerns regarding unpaid invoices for reservations made through Expedia. Two specific reservations, one for Kari Davidson from January 18th to January 25th, [redacted], and another for Sven Egbers from February 3rd to February 10th, [redacted], remain outstanding. Despite multiple attempts to contact Expedia and resolve this matter, satisfactory responses have not been provided. Currently hosting guests who claim to have paid through Expedia, we are deeply concerned about the delay in payment for these bookings, which may potentially take 2 to 3 months to process. This prolonged waiting period is unacceptable, considering our guests have already utilized our services. We seek clarification on the reasons for this delay and the standard payment timeline for such invoices. If these issues persist, we may have to reconsider accepting future bookings until these payment concerns are promptly addressed.

As longtime Expedia customers, our recent cruise experience with Costa Deliziosa was our first. Sailing from Dec. 26, [redacted], to Jan. 2, [redacted], in cabin [redacted], we encountered unexpected charges. Despite anticipating prepayment for tips in our package, we were billed for them and requested Expedia's confirmation to reverse the charges. Upon returning home, additional vague charges from Costa appeared on my son's credit card statement for unspecified services or items bought during the cruise. The charges on Dec. 28, Dec. 31, and Jan. 2 totaling a significant amount were not detailed or included in our final bill. Despite attempts to resolve this by emailing Costa directly and even contacting ethicspoint.com for assistance, we are still awaiting a response and a refund. Being Canadian residents, we find it challenging to address this through phone calls. Any help in resolving this matter would be greatly appreciated. Best regards, S. and S. Beatty