Expedia Customer Service Issues

I needed to change my travel plans from Kalgoorlie to Cairns via Perth but was unable to find available flights for the new date. I was initially promised a credit refund, so I went ahead and canceled my flights. Later, I was informed that a refund was not possible as the flight had already been canceled by the airline. Despite explaining my difficult situation due to domestic violence and being in financial distress as a single parent with a disabled child, I have not received the $[redacted] refund promised. Expedia has reached out to assist, but despite multiple calls, I have not received a resolution. I am not interested in a credit for future bookings and urgently need the full refund credited back to my account to help with my current financial struggles. Your prompt attention to this matter is greatly appreciated.

I have had a challenging experience with customer service while trying to use my United voucher for a flight. Despite speaking with three agents, I was unable to secure the premium seating I requested. The first agent was kind but couldn't complete the process, the second was unhelpful, and the third, a supervisor, only provided me with an itinerary and charged me a rebooking fee without a total charge statement. I am now in economy instead of premium plus and unable to change seats without extra charges. Additionally, my name on the itinerary is incorrect. Will I receive a ticket closer to my travel date, and how can I correct these issues? I understand the customer service representative did their best, and I regret not catching these mistakes earlier due to frustration. I seek guidance on resolving these issues. Thank you, G Getler

I made a reservation for a 2-bedroom townhouse with 2 king beds and a double sofa bed through Expedia for a stay on 2/19/19, with an early check-in benefit. The front desk at the hotel denied the early check-in and provided a room with one king and one double bed. After speaking with the manager, Evan Kovach, I was promised a 50% refund. However, Expedia is having trouble confirming this despite emails from the manager approving the refund. Itinerary #[redacted][redacted] under Albena R. Evan Kovach offered a 50% refund in emails but Expedia is struggling to verify.

On March 14th in the afternoon, I attempted to book a car rental through an email sent by Hertz. I selected a car, went through the booking process, paid in advance but encountered an error message from Hertz as the reservation was being finalized. Upon trying again through Expedia, the system flagged a duplicate reservation due to the first attempt. I didn't receive a confirmation number after the first try. A pending charge appeared on my credit card from Hertz. Upon contacting Hertz, the web support indicated I made the first reservation through Expedia and advised to contact them. Seeking a confirmation number, I reached out to Expedia customer service in Arizona, but the call quality wasn't clear, with background noise and eventual disconnection. My details are: James Murry, address: [redacted] Clover Basin Dr., Longmont, CO [redacted], Pick-up in Charlotte, NC airport on 03/21 at 5:30 PM, return on 03/27 at 6:30 AM. I just need a confirmation number or itinerary. Thank you.

I made a hotel reservation through Expedia that I had to cancel due to finding a more affordable pet-friendly option and previous unsatisfactory experiences. Despite canceling in time and receiving confirmation of no charges, my card was declined at another hotel because Expedia failed to inform them of the cancellation. I am now waiting for the hotel to refund my card and am stranded with my family due to this error. I urgently need the refund to pay for our current accommodation. I have contacted Expedia and provided my itinerary number and the case number they assigned me. I would like to escalate this issue to a manager for appropriate compensation as we are currently without lodging.

While I typically don't write reviews, I must share my experience at this hotel. After staying the first night due to our late arrival, we decided to check out the next day and will not return. The condition of the hotel is extremely disappointing. There were numerous issues such as carpet stains, broken shower wall panel, peeling wallpaper, missing closet doors, non-functional lights, and burns on the comforter. Not to mention the cleanliness problems throughout the hotel, including dirty floors, hallways, and an unkempt parking lot. The service was subpar with unfulfilled requests for basic amenities like trash removal, towels, and vacuuming. Additionally, the questionable individuals loitering around the property made us feel unsafe. I regret staying here and caution others to avoid it. I would rather sleep in my car than return to this unsatisfactory hotel.

On March 17, [redacted], I booked a room at the Kensington Hotel in Ann Arbor, MI through Expedia with Confirmation IT # [redacted][redacted]. I realized immediately after booking that I had made a mistake with the dates. Despite numerous attempts, I couldn't reach the hotel or Expedia to correct it. I tried calling Expedia and was told my calls would be returned in a few minutes, but didn't receive any help. I also found out that canceling the reservation wouldn't refund the charge to my credit card ending in [redacted]. I had bought Travel Guard Insurance, policy # [redacted]3, as recommended by Expedia, but it didn't help either. I was instructed on the website to cancel the reservation to make changes. I am seeking assistance to refund $[redacted].97 to my MasterCard ending in [redacted]. Following that, I made a new reservation at Days Inn by Wyndham in Ann Arbor with the correct dates on March 17, [redacted].

Regarding holiday itinerary number [redacted][redacted] booked on March 15th, [redacted], I noticed a discrepancy in the displayed amount of USD 6,[redacted].64 and the actual charged amount of USD 8,[redacted].64. Despite reaching out to the customer service billing department multiple times, I have yet to receive any clarification on this matter. I am eager for a swift resolution to this issue and a refund for the excess amount charged. I am optimistic about receiving a prompt and favorable response.

I've encountered an issue on the Expedia website where entering my name as the credit card owner unintentionally changed the passenger name on the ticket I bought for my son. Despite receiving emails in his name, the ticket has my name with his birthday, rendering it unusable for either of us. Attempts to resolve this with Expedia and United have been unfruitful. With my son's travel approaching in 3 days, I urgently need his ticket corrected for an upcoming family event. It appears the site doesn't easily allow purchasing a ticket in one name while using a different credit card name. Refunding is not the solution; I need his ticket rectified promptly.

My recent trip to Florida with JetBlue booked through Expedia involved a car rental through Thrifty. At the airport, I requested a receipt for the rental when I paid with my credit card. I was informed that my card had been charged previously and that I needed to contact Expedia for the receipt due to booking through a third party. Despite reaching out, I have only received a receipt for the flight portion and not for the vehicle rental with Thrifty under Expedia Itinerary#[redacted][redacted] for 2/23-3/2/19 for $[redacted].94, Rental #Res#[redacted]10. It's frustrating that such a simple request has not been fulfilled. This experience has left me dissatisfied with Expedia, JetBlue, and their receipt process. I now prefer to avoid booking through these platforms in the future due to repeated issues with receipts.

I bought a ticket from Chicago to Cabo San Lucas after missing the baggage cutoff on my connecting flight through Seattle on Alaska Airlines. Alaska Airlines only offers one daily flight from Chicago to Cabo via Seattle. I purchased an alternative ticket from American Airlines online at the airport. When I tried to check in at American Airlines shortly after, I was informed that it was too late for baggage check-in. They mentioned that tickets should not be sold within two hours of the flight departure and suggested I request a refund from Expedia. I am a loyal Expedia customer and would like a refund as the ticket was not valid for check-in. Can you please guide me on how to proceed with the refund process?

Hello. I would like to address an issue I encountered with my recent car rental reservation. I booked a car on Friday, March 22, with Itinerary #[redacted][redacted]. I later called to cancel before the pick-up time and was still charged $30 for insurance, which I was not aware of. After calling customer service, I was placed on hold for an extended period before being disconnected. Upon reconnecting, the agent assured me of a refund that has not been processed as of Sunday, the 23rd, at 6:10 pm. I need the money refunded promptly as I have to make a new booking. Would it be possible to receive a $30 credit for a car rental to resolve this issue quickly? I appreciate your prompt attention to this matter. Thank you. Megan M.

I had made two hotel reservations, but managed to cancel one over the phone. However, the hotel also canceled the insurance without my consent. When I arrived, the room I was given was more expensive but smaller. Grande Villas Resort could not rectify the situation as they claimed to be fully booked. The original cost was $[redacted] less. My two children, aged 8 and 9, are upset because we can't afford 4-day theme park tickets due to the unexpected expenses. This trip was a special dream come true for my children as they were adopted and wanted to meet the Disney characters. I am hoping for complimentary theme park tickets with park hopper and fast pass access before we leave on Thursday afternoon. Any help would be greatly appreciated. Thank you. - Sandra M., [redacted] Erwin Road, Durham, NC [redacted]

Dear Customer Service, I recently encountered a frustrating issue with my hotel booking through your company. I am an 82-year-old individual who doesn't travel as often since my husband passed away. On March 5th, [redacted], I booked a room at the Best Western. When I arrived, I was informed that the booking was mistakenly made for the following day instead. Despite contacting your company to rectify the error and receiving a promise for a supervisor callback, I have yet to hear from anyone. The lack of assistance and delay in resolving this matter has left me disappointed. I proceed to book a room at Fairbridge in Miles City through Hotels.com. I await your prompt response to address this issue and restore my faith in your services. Sincerely, Darlene W.

On March 14, [redacted], I checked into a room at Quality Inn and Suite Beachfront in Galveston, TX around 7:00 pm with my children. Unfortunately, upon my son's shower, we discovered a leaking ceiling in the restroom that went unaddressed despite my request for a new room. Maintenance failed to show up, and we also faced issues with the non-functional television. The standard room amenities were not provided, and the evening staff was unfriendly. Reservation #[redacted] was made by my friend, M. Cortez.

I traveled from February 28 to March 3 and stayed at the Best Western on 23 Austin Ave, Tsim Sha Tsui, Hong Kong, which I booked through Expedia. Despite booking a room with one standard bed for my wife and me, the hotel provided a tiny room with no closets and limited space for luggage storage. This was disappointing as I had three suitcases and two small carry-on bags, which we had to place in inconvenient locations in the room. The absence of breakfast and the high room rate of US $[redacted] per night added to the dissatisfaction. I feel let down by Expedia as I clearly communicated that the room was for two people. I have been a loyal Expedia customer for flights and hotel bookings, but this experience has made me reconsider using their services in the future unless the issue is resolved with appropriate compensation.

I am extremely upset with my recent experience using Expedia. I've been a loyal customer for over a decade. On itinerary number [redacted][redacted], I had a flight scheduled from RDU to DCA at 9:04pm. I contacted Expedia to switch my flight to an earlier time and was advised to try standby at the airport. I arrived at 4pm and found a 6pm flight, but the airport staff informed me that my Expedia ticket didn't allow standby options, despite my willingness to pay the $75 fee. I am confused why an Expedia-purchased ticket would restrict standby on an earlier flight with the same airline, even when offering to pay the additional fee. I am seeking a resolution or compensation for the misinformation provided by the Expedia customer service representative. I would appreciate being accommodated on the earlier flight promptly.

I made a reservation with booking number #[redacted][redacted]. I am requesting a refund due to several issues encountered during my stay: 1. The hot tub was overflowing with mold inside. 2. Mold was present in the shower, and there was no shower curtain. 3. The refrigerator had rust and mold. 4. Brown stains on the wall that appeared to be fecal matter. 5. Fresh blood stains on the comforter in several places. 6. Stains on the bed sheets in several places. 7. Dead and live bugs were found in the room. I arranged this reservation for my sister who was visiting from out of town. I have spoken to the manager, who directed me to contact Expedia for further assistance. I am a frequent user of Expedia for my travels and have never experienced such issues before. I have photographic evidence of all the listed problems and may consider involving the health department. I am requesting a refund of $[redacted].26. Kindly reach me at my email [redacted]

Dear Leah, I hope this message finds you well. I am reaching out regarding the email below. It has been over 8 weeks now, and I have not seen the refund reflected in my account. Could you please provide me with an update on the status of my refund? Best regards, Tirusew

After reserving a package from May 31st to June 5th in Marmaris, Turkey, I contacted your agent multiple times. Initially, I was advised to cancel and rebook. Despite having travel protection, I was informed that cancelling the original reservation would incur a fee. Instead, the agent suggested changing the return date on the existing booking, resulting in a charge of $[redacted] - $[redacted] for exchange fees and $[redacted] for cancellation. I then received an email stating my return flight on June 9th was rejected, reverting back to June 5th. I am puzzled about the $[redacted] payment for changing the date and wonder why I wasn't informed it was cheaper to keep the second reservation. I would like to return on June 9th and seek assistance from the same agent to avoid repeating my concerns.