Expedia Customer Service Issues

I have booked a hotel in New York through Expedia, and everything is fine. However, I mistakenly provided the wrong email address to Expedia. The incorrect email I entered was [redacted] instead of my actual email [redacted] I need Expedia to update this mistake in its system. I tried to contact Expedia via phone, but some numbers were not working. Finally, I spoke to a representative who gave me a technical support number ([redacted]1), but unfortunately, I couldn't get through when I called. Thank you. - Jeremy T.

I recently booked a flight from KUL to PER through Expedia on 23/4 using 2 debit cards. The booking process encountered issues where Malindo Air charged me for the return flight, but AirAsia did not go through. This happened three times, resulting in Expedia charging me multiple times for the return flight. I don't have an itinerary number and my booking remains unconfirmed. I contacted Expedia customer service, who advised me to wait 7 working days for the pending payments to be refunded and to reach out to Malindo Air. After contacting Malindo, they explained they couldn't process the refund as the payment was made through an agency. I'm still awaiting resolution on this matter and would appreciate a call. Thank you. - Vivian

Itinerary Number: [redacted][redacted] Original booking was made at Terra Linda Resort, El Batey, Sosua, [redacted] Dominican Republic for March 19 to 25, later changed to March 21 to 25. Unfortunately, upon arrival, no room was available, and there was no record of the reservation at Terra Linda. I had to make a last-minute reservation at Bellamar (Exxtraordinary Resort) at a rate of $76 per night for 5 days. Subsequently, Terra Linda Hotel contacted me to inform that they had found my reservation and offered a larger room at the original price, which I declined due to already committing to the new reservation at a cost of over $15,[redacted] pesos. I kindly request a full refund of the amount paid to Terra Linda for the period of March 19 to 25, as I had insurance coverage and had already prepaid to stay at Terra Linda.

On February 28, [redacted], I contacted Expedia to arrange a vacation to Mexico from Canada. The package included airfare, resort stay, and ground transportation. Despite speaking with a representative in the Philippines who confirmed knowing I was Canadian, issues arose. Initially quoted in Canadian currency, my credit card was charged less than the stated amount later, to my surprise. Upon questioning further charges and receiving conflicting responses from a representative in India and an unhelpful email, I discovered additional charges in US dollars totaling C$[redacted].20 on my May statement. Despite multiple frustrating calls to customer service in India and the USA, no satisfactory resolution has been provided. The inconsistency in currency quoting, lack of transparency, and lengthy wait times have left me feeling undervalued as a customer. I am seeking a fair and honest conclusion to this matter before considering future transactions with Expedia.

Hello, I'm Anna. I wanted to share our recent experience with Expedia. We booked a hotel for a family trip, specifically choosing one with an indoor pool for my 3-year-old and me to enjoy. Unfortunately, upon arrival, the pool was so cold we couldn't swim. The front desk was unhelpful, so I contacted corporate. The next day, the pool was still too cold, disappointing my daughter. Additionally, the room had mold and wasn't clean. Corporate only offered me points which I declined. After much back and forth, they sent me a $20 check as compensation, but I felt the issue was not taken seriously. I'm disappointed with how the situation was handled and have contacted Expedia, the platform where I booked the hotel. I hope this feedback can improve future stays. Sincerely, Anna.

Dear Expedia Team, I hope this message finds you well. I wanted to bring to your attention an issue I encountered with my visa application for Prague due to an error regarding my hotel reservation at Bishop House Hotel. The embassy was misinformed about my booking, resulting in the visa rejection. Fortunately, after contacting the hotel, they kindly agreed to make an exception and allow me to cancel my reservation without any fees, as it was non-refundable. Mr. Jiri Bubnik, the Front Desk Manager, has been in touch regarding this matter. As the reservation was made through Expedia, I have been advised to reach out to you to facilitate the cancellation and refund process. I kindly request your assistance in ensuring the amount deducted for the reservation is refunded to my account promptly, in line with the agreement made with Bishop House Hotel. I appreciate your prompt attention to this matter and look forward to hearing back from you soon. Best regards, Wissam T.

Dear Expedia Team, I would like to bring to your attention an issue with my recent Visa application to Prague. Unfortunately, the Czech Republic Embassy received inaccurate information from Bishop House Hotel, stating that I did not have a reservation, resulting in the rejection of my Visa. I have corresponded with the hotel, and they have kindly agreed to make an exception to their non-refundable policy and refund the full amount for my cancelled reservation. As all bookings were made through Expedia, I kindly request your assistance in processing the cancellation and refund as per the communication with Mr. Jiri Bubnik from Bishop House Hotel. Thank you for your prompt attention to this matter. I look forward to your response. Best regards, Wissam T. Mobile: [redacted]

Dear Expedia Team, I would like to bring to your attention that my visa application for Prague was rejected due to misinformation provided by the Bishop House Hotel to the Czech Republic Embassy regarding my reservation. Following this, the hotel agreed to waive any cancellation fees for my non-refundable reservation and refund the full amount back to me. As all arrangements were made through Expedia, I kindly request your assistance in processing the cancellation and refund as per the agreement with the hotel. I have attached the email correspondence with Mr. Jiri Bubnik, the Front Desk Manager of Bishop House Hotel, for your reference. I appreciate your prompt assistance in resolving this matter. Please reach out to the hotel for confirmation of the cancellation and refund. Thank you for your support. Warm regards, Wissam Touma

I recently spent two hours on the phone trying to communicate with a customer service representative from a call center overseas. Despite both of us being patient, I struggled to understand a third of what was said. After repeatedly asking for details on canceling, refunding, rebooking, and pricing, I was only provided the information after two hours of frustration. The lack of clarity and fairness in the cancellation insurance details has led me to decide that this will be my last booking with this agency. I am disappointed with the $[redacted] exchange policy and the inability to secure the bundle package I initially paid for. This experience has limited our options on the trip, as it has impacted our budget significantly. I hope this feedback is clear. I typically consider myself patient, but this situation has been particularly frustrating and has prevented me and my son from enjoying a bonding trip we were looking forward to. My hope was for better customer service and clearer communication. My dissatisfaction may not change much, but it's essential for me to share my experience and decisions for future bookings.

During the weekend of March 23, [redacted], I traveled to Atlanta and contacted Expedia to reserve a hotel for a two-night stay. I clearly communicated my requirements and eventually agreed on a particular hotel. However, the agent suggested a different hotel closer to my destination in Atlanta. Trusting their judgment, I ended up at a questionable hotel where my family and I felt unsafe upon arrival. Despite trying to give it a chance, once we saw our room, it was evident that it was not suitable for us. We promptly left, and the receptionist advised me to address the issue with Expedia for a refund, which was not granted including the deposit. This experience was disappointing and I anticipate a full refund from Expedia for this distressing incident. My name is Sandy F. and the phone number I used for the booking and confirmation is [redacted]. You can reach me at [redacted]

I made a reservation for an overnight stay at Broadmoor Motel in Miami Beach for March 29th with the expectation of a 4-star hotel experience, paying $[redacted]. Unfortunately, upon arrival, the room did not meet the standards of even a basic motel. Despite complaining about the inadequate room compared to the lower priced rooms available that night, I was unable to speak with the manager before my departure at 11 am. The room lacked basic amenities like a fridge, microwave, coffee maker, and even proper bathroom facilities for a comfortable stay. The absence of essentials like towels, tissues, and a functioning electrical outlet made the stay particularly challenging for both my diabetic son and myself, relying on oxygen. This was by far the worst hotel experience I have encountered in all my travels, both domestically and internationally.

I am currently in Singapore and recently encountered an issue with Expedia Singapore. There was a double booking and charge on my credit card due to a computer glitch from a booking I made three weeks ago. I have reached out to my credit card department and the call center in Bombay to report the problem multiple times. Unfortunately, I have not received any acknowledgment via email regarding this issue. Despite their promises to keep me updated, there has been no communication from them to date. I am growing increasingly frustrated with the delay in receiving my refund because of their website error. If they fail to address this promptly, I will have to take legal action against Expedia Singapore to claim not only the refund but also seek compensation for the negligence. You can reach me at +65 [redacted]7 or through email. Thank you.

I booked a 2-night stay at a hotel in Damazan, France through Expedia using itinerary number [redacted][redacted]. Unfortunately, I could only stay for one night due to unforeseen circumstances. I reached out to Expedia via email and phone without success. The contact center promised a response within 48 hours but I have not heard back yet. The phone number provided was unresponsive. The hotel receptionist attempted to assist by contacting Expedia, and at checkout, confirmed that we were only charged for one night. However, I noticed that I have been charged for 2 nights and an additional night on my credit card statement. When we checked in, we had difficulty using the express machine to access our room. This has been an unsatisfactory experience with Expedia, and I kindly request a swift resolution. Thank you.

Dear Customer Service, I have a flight booked to Halifax with a reference number [redacted][redacted] for departure on May 9th and return on May 26th. However, I received an email from Expedia on March 31st stating that Air Canada had changed the schedule, and the flight is no longer available. I reached out for clarification via email but have not received a response. I also tried using the chat function on the Expedia app with no success. I believe I am entitled to a full refund due to the airline's cancellation, as it is not my fault. This refund would allow me to make alternative travel arrangements. Time is running out for me to find other suitable options, so I am eager for a prompt resolution to this issue. Thank you.

I am dissatisfied with the service I received from Thrifty Car Rental. My reservation through Expedia for a midsize SUV in Houston from March 26 to April 3, [redacted] ended up being a disappointing experience. Despite declining insurance, my 71-year-old husband was charged $[redacted].05 for it. To add to the frustration, we did not receive the car we booked but a Hyundai Kona hatchback. Despite numerous attempts to reach Thrifty for a complaint via phone and email, I was unsuccessful. This is not the first time we have encountered issues with Thrifty, as a prior experience in Phoenix led to additional expenses at another rental company due to Thrifty's lack of availability. As a result of these consistent problems, we have decided to avoid renting from Thrifty in the future and are seeking an apology and partial refund from the company.

Dear Sir/Madam, I have been waiting for the past 3 days to receive a call from one of your managers. Despite being assured by your representatives over the phone that I would be contacted within the next 24 hours, I have not heard anything. Consequently, I have decided to bring up this concern. I made a nonrefundable package booking for my vacation (including flight, hotel, car) back in September. The booking, under itinerary [redacted][redacted] with flight KEP7YE, was for a direct flight, which cost $[redacted] more than the one-stop flight offered by the same airline (Air Canada). I recently discovered, without any notification from your end, that my flight has been canceled. After contacting your customer service, my flight was switched to the cheaper one-stop option, QGI4UM, without any compensation being offered. Considering the additional expenses incurred, the extended travel time by 6 hours, and the loss of an extra day due to the change in flight schedule (from 6:30 pm to 10:40 am), I believe some form of accommodation is warranted for our long flights from Los Angeles to Kona and back. Specifically, we are requesting preferred seating for the return flight (LA-Kona-LA). Our package was booked through EXPEDIA, and I believe there should be some shared responsibility in this matter. As we booked the hotel and flight together, we are unable to address this with the airline independently. Our trip is scheduled to commence on April 17th, and I am hopeful for a prompt response from your team. Thank you, Cristina S.

We recently received an email from you regarding a schedule change on our upcoming flight from SJC to LAX (Flight #[redacted] operated by COMPASS). Unfortunately, the new timing does not work for us. We kindly request the cancellation of this segment of our trip and reimbursement for any applicable charges. However, we would like to maintain the return flight from LAX to SJC on August 28 without any alterations at this point in time. We attempted to contact you by phone three times but were unable to connect due to extensive wait times (25-30 minutes+). Therefore, we are utilizing the provided email contact to inform you of this issue. An American Airlines representative declined to assist or make changes citing that you, as our ticketing agent, have to handle this matter (Itinerary #[redacted][redacted]).

I have been a satisfied customer of Expedia for a while now. I travel frequently and have achieved Gold Status. I followed the advice of the US call center to close my old US account, with the assurance that my New Zealand Gold account would be unaffected. Unfortunately, both accounts were closed, resulting in the loss of my account details, bookings, itinerary, access, and benefits. I have been in touch with 18 different representatives over the past 10 days, all promising to resolve the issue, but no progress has been made. I am eager to continue my relationship with Expedia, retaining my Gold status and hoping to recover my 18,[redacted] points, credits, and coupons.

Dear Evelyn Loffredo, Thank you for reaching out to Mark Okerstrom's office with your concerns. We have carefully reviewed your message regarding the booking under itinerary number [redacted]. However, we were unable to locate the reservation under the email address provided, [redacted] In order to assist you further, could you please verify the correct email address associated with your Expedia account and confirm the itinerary number? Best regards, Executive Customer Relations

My fiancé is currently in Istanbul, Turkey, and he has his ticket booked. However, when he tried to board his flight last night at 10:40 am bound for Memphis, Tennessee, he was informed that he needed to have at least $[redacted].00 in cash on him to be allowed to travel, even though his flight is already paid for. Unfortunately, he only had $[redacted].00 on him, as he has been working there. He is currently at the airport, unable to use his debit card from out of the country. I am reaching out for assistance as we do not have the additional $[redacted].00 they are requesting. His name is James Simor Aldridge. Thank you for any help you can provide. Glenda C.