I booked two hotel reservations on *-*-** for *-*-** and *-**-**. Upon receipt of the...

GetHuman-tankwago's customer service issue with Expedia from January 2019

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The issue in GetHuman-tankwago's own words
I booked two hotel reservations on *-*-** for *-*-** and *-**-**. Upon receipt of the confirmation it indicated that both reservations were for *-*-**. I contacted them immediately but was told that they were non-cancellable and that I would be charged. I also received e-mails offering travel protection being available for ** hrs which then said it was unavailable. I am certain of the dates I entered but have received no satisfaction from Expedia who simply blames the hotel chain.
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Expedia

Customer service issue
Reported by GetHuman-tankwago
Jan 3rd, 2019 - 4 mons ago
I have an issue with Expedia too
Fixed
Seen by 3 customers so far
Similar issue to 4787 others
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Items needed
Itinerary number
Email on account
Name on account
Phone number on account
Timeline
GetHuman-tankwago started working on this issue
Jan 3rd 4:18pm
GetHuman-tankwago indicated the issue is not fixed yet.
Jan 3rd 4:19pm