First let me say that I have used Expedia with fine results, until today.**Michael Imme...

GetHuman1823801's customer service issue with Expedia from December 2018

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The issue in GetHuman1823801's own words
First let me say that I have used Expedia with fine results, until today.**Michael Immerman**I booked a flight ***** to PVR mexico using American Airlines. When my wife and I reached the airport the flight had been cancelled and American said that they notified Expedia, however, I never received an email.**The supervisor indicated that Expedia would pay for the hotel. When we reached the hotel the clerk said Expedia did not call to pay for the room**Also being on hold for ** minutes at a time is outrageous.**John gave us a call back number (***-***-****) which has been disconnected.**I now have an extra night to pay or the hotel, in Mexico but have the flight the next day **The last person I spoke to said she would stay on the line until a new supervisor was called. She hung up.**This trip has been a nightmare

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Expedia

Customer service issue
Reported by GetHuman1823801
Dec 24th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 4555 others
0 customers following this

Timeline

GetHuman1823801 started working on this issue
Dec 24th, 2018 5:44pm

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