When I booked room for * nights at Hampton Inn, Galax VA, I chose FREE CANCELLATION opt...

GetHuman-nryckman's customer service issue with Expedia from September 2018

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The issue in GetHuman-nryckman's own words
When I booked room for * nights at Hampton Inn, Galax VA, I chose FREE CANCELLATION option. *But when I received reservation confirmation, it said prepaid, non-refundable.*I think this was a booking mistake by hotelsOne or travelscape.**HotelsOne.com Itinerary Number:****************I have not heard of, or ever used, hotelsOne or travelscape.*I booked on Expedia. (?)*I now need to cancel.*I would like the charge of $***.** credited back to my MC account.**This is page I booked from -*https:**www.expedia.com*Hillsville-Hotels-Hampton-Inn-Galax.h*******.Hotel-Information?chkin***%*F*%*F****&chkout***%*F*%*F****&rm**a*&hwrqCacheKey*dd*ed**e-ba*d-*e**-abfa-a****e**bc*eHWRQ*************&cancellable*false®ionId*******&vip*false&c***d*fba*-**fa-**a*-*d*b-b****ae***bc&&exp*dp****.**&exp*ts**************&exp*curr*USD&swpToggleOn*true&exp*pg*HSR**Nancy May
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Expedia

Customer service issue
Reported by GetHuman-nryckman
Sep 22nd, 2018 - 2 mons ago
I have an issue with Expedia too
Fixed
Seen by 5 customers so far
Similar issue to 2664 others
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Items needed
Itinerary number
Email on account
Name on account
Phone number on account
Timeline
GetHuman-nryckman started working on this issue
Sep 22nd 6:25pm
GetHuman-nryckman indicated the issue is not fixed yet.
Sep 22nd 7:23pm
GetHuman-nryckman indicated the issue is not fixed yet.
Sep 24th 4:11pm