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The issue in GetHuman-sylviaeb's own words
This is regarding reservation *************. I booked this hotel which is nonrefundable. However the hotel informs me that they have a policy against allowing persons under ** years of age to check in. This did not appear anywhere on Expedia. I was told of this policy by another person and called the hotel directly to confirm. **I would like to therefore cancel this reservation with a full refund as this policy was not stated.
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