Dear Valued Customer, ** You recently received an airline credit as a result of the COV...

GetHuman5359739's customer service issue with Expedia (UK) from October 2020

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The issue in GetHuman5359739's own words
Dear Valued Customer, ** You recently received an airline credit as a result of the COVID-** crisis and here’s some additional important information about it: *** Airline confirmation: *QO*JY *** Lead passenger name: Tracy Lorimer *** The value of the credit is £***.** for air travel with Lufthansa ** You have a few options available in respect of this airline credit. ** If you want to keep your credit and use it for a future flight with the same airline, you don't need to do anything. ** Please note the following terms that apply to the credit: *** The credit was issued on: **-**-**** *** The credit will expire on: September **, **** *** The credit may only be redeemed against a single booking (you will be issued a cash refund for any residual unused amounts). *** The airline credit is non-transferable and should not be resold. *** If you want to redeem your credit and book another holiday package or a standalone flight, please call our customer support team on *** ** **** **** and we will help you. If you do not redeem your credit against a new booking before the expiration date above, please contact us and we will exchange the credit for a cash refund. *** An ATOL protected flight-inclusive package holiday purchased with the airline credit is protected under ATOL (under Expedia, Inc.'s ATOL number ****) subject to the terms of the ATT Payment Policy . If the airline credit is redeemed against a non-ATOL protected product (such as a standalone flight) that new booking will not be ATOL protected. ** If you prefer a refund instead of a credit and have not already requested or received a refund, just let us know by clicking the link below, and a refund of the amount of the original ticket price will be credited to your original form of payment. You may receive up to two email confirmations, which will include the details of your refund once it is processed. Please note that this refund request is only for the flight listed above. ** We recommend you keep this email and everything related to your original cancelled package booking along with any documents that relate to any new booking you may make using the credit. ** All of us at Expedia value you and are grateful for your business. We hope you and your family stay safe and healthy and when you are ready to travel again, we'll be here, ready to serve you. ** Do you want us to exchange your credit for a refund now? ** Just click below. ** Yes, I want to request a refund ** Sincerely, ** The Expedia Travel Team *See Above email*I have been given the credit for the airline but I want a refund. I spoke with someone on the phone previously and they said I would get a refund - the code for the refund is *-*********. My Itinerary Number is **************.

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Expedia (UK)

Customer service issue
Reported by GetHuman5359739
Oct 12th, 2020 - 6 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 328 others
0 customers following this

Timeline

GetHuman5359739 started working on this issue
Oct 12th, 2020 7:58pm
GetHuman5359739 indicated the issue is not fixed yet.
Oct 12th, 2020 7:58pm
GetHuman5359739 indicated the issue is not fixed yet.
Oct 12th, 2020 7:58pm
GetHuman5359739 indicated the issue is not fixed yet.
Oct 12th, 2020 7:58pm

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