Password reset is still not working after using all recommendations

GetHuman1004441's customer service issue with Eventbrite from August 2018

10 views
 | 
431 similar
 | 
1 following
Help with my Eventbrite issue
GetHuman1004441's next move: try the Eventbrite help center.
Eventbrite doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1004441 will want to follow the link below to head to their help center. We will check on GetHuman1004441 later to make sure it's all set or try to help escalate.
The issue in GetHuman1004441's own words
I need to login. For some reason the password I used is not recognized. I need to reset the password using the recommended link. But my attempts have been unsuccessful. All email addresses from eventbrite have been declared as contacts. I have checked SPAM, DELETE and all folders. Nothing. ... eventbrite - request for a password reset does not trigger the email with reset instructions for account *****@***.com. Ticket purchases seem to be received as I see the trail of emails for the purchases. But I can't access my account.
I have ticket sales going on. I need access to the account.
I need a login reset from the eventbrite tech support with a temporary email sent to me at both *****@***.com and at *****@***.com (backup.)
I have used evenbrite for * years for the Institute of Electrical and Electronics Engineers. I joined the Board of the American Association of University Women and I want to set up something similar with Eventbrite for this group that has never used Eventbrite before. **But the difficulty with this new account is baffling me. So different from the experience I have using it for IEEE.
I have an issue with Eventbrite too
How GetHuman1004441 fixed the problem
We are waiting for GetHuman1004441 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Eventbrite's attention and get better help faster. Tap below to get started.
Having Eventbrite issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1004441 fixes it.
This email address isn't valid

Eventbrite

eventbrite
Customer service issue
Reported by GetHuman1004441
Aug 17th, 2018 - a yr ago
I have an issue with Eventbrite too
Fixed
Seen by 10 customers so far
Similar issue to 431 others
1 customer following this
Follow this issue to see how it gets fixed
Items needed
Account holder name
Account number
Billing address
Last 4 digits of Social Security number
Timeline
GetHuman1004441 started working on this issue
Aug 17th, 2018 4:30pm
GetHuman1004441 indicated the issue is not fixed yet.
Aug 17th, 2018 5:52pm
GetHuman1004441 indicated the issue is not fixed yet.
Aug 17th, 2018 6:00pm
GetHuman1004441 confirmed the issue is fixed. Hooray!
Aug 20th, 2018 8:22pm