Eventbrite Customer FAQ

Yes, there are fees associated with Eventbrite's ticket sales, even for non-profit events with suggested donation tickets. The fees are automatically deducted from the ticket price. The fee structure varies depending on the country, but generally consists of two parts: a percentage of the ticket price and a fixed fee per ticket sold. Keep in mind that donation-based tickets might not qualify for Eventbrite's non-profit discounted rates. It's also worth noting that, even though Eventbrite fees are charged, the platform provides various features and services that can be helpful for event organization.

Yes, she can. When a ticket is purchased through Eventbrite, it's not tied to the buyer's personal information. The unique barcode on the ticket is what gets scanned at the event entrance for entry. Therefore, anyone who is holding the ticket can use it, regardless of the name printed on the ticket. However, there may be specific events that require ID matching to the ticket, so it's always best to check the event's ticket policy.

We're sorry for any confusion, but as an FAQ responder we're not able to provide real-time information such as event locations. We recommend you visit Eventbrite’s website directly and search for the specific event you're interested in. In the event details, you'll find location and other important information related to the event.

We're sorry to hear that you did not receive an account creation email. Firstly, please check your spam or junk mail folder as the email might have landed there. If you still can't find it, try to initiate a password reset on the login page. This should trigger an email to the registered email address. Be sure to check your email's spam or junk folder just in case it ends up there. If you still face any issues, you may need to try creating an account again, ensuring you enter the correct email address with no typographical errors.

We're sorry to hear you're having trouble accessing your Eventbrite account. Unfortunately, we don't have the ability to make changes to personal accounts for security reasons. Please make sure you're entering the correct email address associated with your Eventbrite account. If you're still experiencing issues, try accessing your account after some time, as accounts may be temporarily locked due to several failed login attempts. It's crucial to note that any tickets purchased are sent to the email associated with the purchase, so consider checking that email's inbox and spam folders. If the issue persists, you'll need to directly reach out to Eventbrite's customer support team for assistance.