I have booked a car for rental this weekend in Glasgow. The main driver is a UK residen...

GetHuman1046136's customer service issue with Europcar from August 2018

Help with my Europcar issue
The issue in GetHuman1046136's own words
I have booked a car for rental this weekend in Glasgow. The main driver is a UK resident but with an Australian drivers licence. I have just read that we would need to bring a utility bill or something similar with the same address that matched his licence. However as he has been living in th UK for the previous * years we don’t have access to that kind of document. Can you advise us if we could bring anything else? He has his Australian passport and his biometrics identity card. Thanks.
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Europcar

Customer service issue
Reported by GetHuman1046136
Aug 28th, 2018 - 3 mons ago
I have an issue with Europcar too
Fixed
Seen by 1 customer so far
Similar issue to 108 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)
Timeline
GetHuman1046136 started working on this issue
Aug 28th 1:41pm
GetHuman1046136 indicated the issue is not fixed yet.
Aug 28th 4:56pm