© GetHuman Inc.

Europcar Customer FAQ

Top Answers & How-to Guides

What is Europcar's Phone Number?

The question we are asked most often is about how to talk to Europcar customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Report an Overcharge on My Account to Europcar?

Europcar is a European leader in car rental with stations in over 140 countries. To report overcharges, visit Europcar.com,...
Ask any question you have about Europcar customer service, get an answer now.
Contact Europcar customer service

Recent Europcar Customer Questions

We have rented a car with Europcar at Shannon Airport and the driver ages are 71 and 80. Do we need any documents beside driver licenses?

When renting a car with Europcar, in addition to valid driver licenses for both drivers, you may need to provide a credit card in the main driver's name for the deposit and payment. It's also advisable to have proof of identification, such as a passport, and any additional documents required due to age restrictions or rental policies in place. Please check the specific terms and conditions applicable to your rental.
Asked Apr 24, 2025 2:47 PM

Help me with my Europcar customer service issue

Payment and Charges

How Do I Report an Overcharge on My Account to Europcar?

Europcar is a European leader in car rental with stations in over 140 countries. To report overcharges, visit Europcar.com,...
Read more

What are the accepted forms of payment when renting a car from Europcar?

Europcar accepts a variety of payment options, including major credit cards like Visa and MasterCard, typically requiring the...
Read more

Do I need to provide a deposit when renting a car from Europcar?

When renting a car from Europcar, a deposit is usually required, often as a hold on your credit card. The deposit amount varies...
Read more

Are there any additional fees or surcharges that I should be aware of when renting a car from Europcar?

When renting from Europcar, customers should be mindful of potential extra fees such as those for additional drivers, young...
Read more

Reservation Management

Can I modify or cancel my Europcar reservation online?

Yes, Europcar allows online modification or cancellation of reservations based on booking terms. Customers can access their...
Read more

Can I return my Europcar rental car to a different location?

Europcar typically permits the return of rental cars at different locations, known as one-way rentals, though additional fees...
Read more

What do I need to bring to pick up my rental car from Europcar?

When collecting a rental car from Europcar, customers should bring a valid driver's license, a credit or debit card in their...
Read more

Rental Policies

What is Europcar's age policy for renting a car?

Europcar typically requires renters to be at least twenty-one years old, although this may vary by location. Young drivers aged...
Read more

What is Europcar's fuel policy for rental cars?

Europcar has different fuel policies for rentals, usually including options like "Full to Full," where the customer returns the...
Read more

What is Europcar's policy on smoking or pets in rental cars?

Europcar's smoking and pet policies differ by location and rental agreement. Smoking is generally not allowed to keep vehicles...
Read more

What is Europcar's policy on late returns?

Europcar typically charges additional fees for late vehicle returns, which vary depending on the delay and rental terms....
Read more

Safety and Support

Can I rent a car from Europcar if I have points on my driving record?

Europcar may consider driving history when renting a car, including points on a record, though having points does not...
Read more

How does Europcar handle breakdowns or accidents during my rental?

Europcar provides assistance for breakdowns or accidents during rentals through roadside help included in the agreement....
Read more

Additional Services

Does Europcar offer child safety seats or GPS navigation devices for rent?

Europcar provides additional rental options like child safety seats and GPS devices. Customers can choose these while making a...
Read more

Can I add additional drivers to my Europcar rental agreement?

Yes, Europcar permits adding extra drivers to rental agreements, though there are policies about the number allowed and...
Read more

What types of insurance coverage are available with Europcar rentals?

Europcar typically offers various insurance options, including Collision Damage Waiver, Theft Protection, and Third-Party...
Read more
We look to the Europcar issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Europcar issues reported to GetHuman
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!